Reviews

5/10

Made appointment for an afternoon service call to repair a toilet at my elderly mother's home. Technician showed up early at 11 am without calling ahead so I was not there to meet him. Technician was polite, did a good job and left the work area clean. Toilet valve, gasket and washers were replaced. I thought $517 was high for the cost of parts and time involved, but I did not get an idea of the cost until the work was completed.

Approximate cost of services:
$517.00
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Company Response

Thank you for taking the time to share a review of your recent Service experience. I am not sure why you were not called before we went to your mother's house. It is our policy to always confirm the appointment before going. And we also have a policy on giving any prices upfront before doing any work. I am very sorry your experience was not a 100% positive one. I encourage you to call me directly at the office and I will look into these concerns you mentioned. Thank you again for pointing this out and I hope we can speak to have this rectified immediately. Best Regards. Mark Coffin. Service Manager.

10/10

We had two furnaces, filter units and thermostats replaced and added two a/c units. Nate and his team were knowledgeable, courteous and professional from the initial consultation and quote through the installation and final follow up. Throughout the process it was obvious that they took pride in their work and the result was a high quality installation. They were done within the time estimated and left the job site clean and tidy each day. The final bill was exactly as quoted - no surprises. We are thrilled with our new system and we have no hesitation in recommending Distinct Heating and Cooling.

Approximate cost of services:
$20,000.00
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Company Response

Hello Don, Wow! Thank you! We always feel very honored to receive reviews like this. It's what we strive for every day. But when our customers take the time to leave their wonderful endorsement on our page - it motivates us to keep doing the best we can for all of our customers. Thank you for your review - and thank you for the motivation as well! Enjoy your new heating system this winter! Lori