Guildwood Gal

We recently had a major house reno and new window coverings were needed. We found Cover Me on Homestars, and read through the reviews and services provided. They were exactly what we wanted full-service expertise and a large catalogue of options to choose from. We werent interested in doing it ourselves (and botching our newly renovated window frames) or a limited selection that retailers seemed to have. The process was simple: It starts with an initial consultation to explain how we use the different rooms and what we needed the window coverings to do (eg privacy, sun blocking). Valerie provides suggestions, example photos and an estimate via email. We agree (note: we could have made adjustments at this point if it had been over budget for us) and she then visits our home with her massive swatchbooks. She goes room to room, holding up swatches for us to choose from against the wall colour and decor. She then takes measurements to generate a detailed quote, which we agreed to and provide a deposit for. The window coverings are ordered, her installer visits to take precise measurements and the window coverings get manufactured. A couple months later, the installer returns with the finished products and installs them swiftly and beautifully. Ta da! Valerie knows her stuff and is generous with her knowledge and expertise. Her installer is incredibly fast and tidy. Our rollerblinds and zebra blinds are excellent quality and look handsome in our home. Cover Me is highly recommended by us!

This was the scenario: The hot water riser (that braided steel flexible pipe connected to the faucet) in our main floor bathroom burst suddenly. Because there were no shut-off valves in the original 1960s plumbing, it meant the water was shut-off for the entire house. No toilets, no handwashing, no drinking, nothing. Made a call to Mr Rooter and explained what had happened. The lovely lady (Laurie) calmly took down my information, despite a computer outage, and spoke with the dispatcher about getting someone out to my house asap. I was thrilled to be told a plumber would be "there within the hour" and they were right -- John arrived on the scene ready to work. He knew exactly what to do, explained it to me in detail, found the rates in his binder (no hiding or going to the van to come up with the price). He was concise and honest. He presented two no-pressure options: simply replace both risers (since they are the same age) or replace riser AND install valves. I went for the latter. He got to work, removing the old and installing the new, and finished within an hour! He was tidy, courteous, quick and thorough. I am very impressed with Mr Rooter!!! I feel much better knowing I can call them whenever I have plumbing problems.