Mr. Rooter Plumbing of GTA

This was the scenario: The hot water riser (that braided steel flexible pipe connected to the faucet) in our main floor bathroom burst suddenly. Because there were no shut-off valves in the original 1960s plumbing, it meant the water was shut-off for the entire house. No toilets, no handwashing, no drinking, nothing. Made a call to Mr Rooter and explained what had happened. The lovely lady (Laurie) calmly took down my information, despite a computer outage, and spoke with the dispatcher about getting someone out to my house asap. I was thrilled to be told a plumber would be "there within the hour" and they were right -- John arrived on the scene ready to work. He knew exactly what to do, explained it to me in detail, found the rates in his binder (no hiding or going to the van to come up with the price). He was concise and honest. He presented two no-pressure options: simply replace both risers (since they are the same age) or replace riser AND install valves. I went for the latter. He got to work, removing the old and installing the new, and finished within an hour! He was tidy, courteous, quick and thorough. I am very impressed with Mr Rooter!!! I feel much better knowing I can call them whenever I have plumbing problems.