Reviews

10/10

I'm very happy with the whole process. Picked out the slab in person and how it was going to be cut (I didn't want any seams). The installation also went fairly smoothly. For the same price of getting a cheesy fake edging glued on (like you would get from a lot of places including big box stores) .. you could opt for a thicker granite counter from Select Granite for almost the same price.. its a no brainer!!

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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3/10

The swim spa panels came damaged. I was promised they would be replaced after 2 weeks, it took 8 months.. and 9 months later there is still a damaged corner that has not been replaced. The acrylic was supposed to be "buffed out" from some scratches the swim spa came with.. still nothing. The follow up from this company sucks.

Approximate cost of services:
$18,000.00
2 of 2 people found this review helpful.
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10/10

Alex was always professional and showed up on time. I called most of the higher ranking companies on homestars. His quote for the project was VERY competitive but his positive attitude made his company the easy choice. His carpenter was very talented, professional, extremely hardworking, and worked quickly and efficiently to get the job done a few days early! (Less then half the time quoted by other companies!!) I'm extremely happy with all the work they've done! To anyone looking for a quality deck at a fair price. Alex will give you his best price upfront and honestly and has the integrity to stick to that price. I wish I'd called Delta Decks FIRST!!

Approximate cost of services:
$14,000.00
Any advice to offer fellow homeowners facing a similar project?
Don't waste your time getting quotes from contractors who want to HAGGLE (one contractor quoted me $40,000!!). Or dealing with negative/rude attitudes. Or even worse.. companies that don't have the skills/knowledge to complete the work.
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Company Response

Thank you for your review and the business. Delta Decks

10/10

Craig is a very talented carpenter. Easy to work with, hardworking, and has a very positive attitude. He was able to complete the project quickly without any issues. I would gladly recommend him to anyone!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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10/10

After being ripped off by another company I hired AN Heating Cooling Support Inc to do a manditory Bolier CO2 Test and to diagnose a heating problem in the addittion of my house. Andrew Nowak came and inspected my boiler and at first it miserably failed the CO2 Test. He suggested that I get it well cleaned and made arrangements for his assistance/apprentice to do so. They did a great job because after one good scrub and clean boiler and flute passed the CO2 test with flying colours. Next, Andrew Nowak provided me with advice to switch my slaint fin rads to cast iron, so that the addition would be heated the same way as the rest of my home. Andrew provided me with an estimate about how much it would cost. He mentioned esthetic concerns he had, and was able to fully explain why it would be the best option, in comparison with others. These guys are trustworthy and care about their work.

Approximate cost of services:
$150.00
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0/10

My home is heated with cast iron rads, except for an addition were "slaint fin" aluminum radiator coils were installed by a previous owner. I was not happy about the amount of heat radiating from them. I called the heating company to come out and see if they could: 1) be replaced with cast iron radiators, or 2) how much it would cost to run the aluminum rads on a separate system, or 3) If the slaint fin aluminum rads could individually be temperature controlled via thermostats. I wanted to know which would be the best solution and approximate estimates. I called L B explaining these things and that I wanted someone to come and diagnose which would be the best option for my house. The plumber they sent to my house first told me that if he worked on anything in the system he would legally need me to test my boiler afterwards. It was a legal requirement so I agreed. He then requested me to crank the heat for the whole house. After which he grabbed a shut of valve and fully opened it by slightly turning it counterclockwise. Eventually because I had cranked the heat to 32C all of the slaint fin rads started heating up and the addition was a nice temperature. His final suggestion was that I just crank the heat all winter to accomodate the one room. Naturally I thought this was outrageous because it would cost me a fortune in heating and make the rest of the house way too hott and uncomfortable. When I inquired about an estimate to change the system to cast iron rads, he told me he didn't know anything about those systems. He could not provide me with a quote and told me his boss might be able to help me and to phone and try speaking to him directly. When I asked about controlling the slaint fin rads on a separate zone, he claimed it would be thousands of dollars to install the system. When I inquired about running the slaint fin rads on a separate thermostat... he mentioned that there was a way to make them continuously run and by-pass the cast iron system, by re-arranging some electrical in the boiler. I did not think this would be a good long term solution because there would be no control over the temperature. He said he would be able to do the "electrical re-arranging" when he came back to do the manditory CO2 test on my boiler. He claimed it would be a simple job but he didn't have time to do it today. I was a little shocked because he hadn't acutally done any work to my system. He claimed that because he had opened the valve I now had to get a CO2 boiler test done. I found this very shaddy. I could have played with my shut off valves and cranked the heating in my house myself. The whole point of having someone come by was to get some estimates. But I mean really he could have asked me to turn the knob and saved me a "manditory boiler test". Needless to say, I ended up going with another company to come and clean my boiler and do the CO2 boiler test. So basically this "quote that never happened" ended up costing me $150 plus the cost of getting my boiler cleaned and tested.. another $150. A rip off. - I stand by all of my previous statements. The water valve wasn't shut, it was open 80% of the way. Like turning off/on a faucet I could have easily done this and saved $150. It was winter and if there was "no heat" in the room the pipes would have burst. The temperature just wasn't adequately warm enough to be comfortable. After cranking the heat to 32C it was hard to tell if opening the valve had made a difference.. because the whole house was boiling hot. Needless to say they did not solve any problems but created more by requiring me to get my boiler tested. I agree that if actual work had been done by law I should be safe and get my system tested. But all they did was twist 1 valve.. (again) which I could have done myself. I did get another professional company to fix the problem by installing larger sized slaint fin rads in the room.

Approximate cost of services:
$150.00
1 of 2 people found this review helpful.
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Company Response

I am very sorry this customer wasn't satisfied with our service. We take customer satisfaction very seriously. After reviewing this customer's file carefully there seems to be some miscommunication I'd like to clear up. On Dec. 6th of 2010 we received a service request call from this customer because of a no heat in the addition of the house. All the costs associated with this call were explained prior to the technician coming out. The technician came, did the job (he found the radiator valves closed) and the customer signed and paid the invoice.
Now all of our in-home sales estimates are free, however we do not allow our technicians to give estimates. We feel that it's a conflict of interest, so home estimates are dealt with separately by qualified sales staff.
Also, it's important to note that by law (as stipulated by TSSA) ALL gas technicians are required to perform, or flag for a future CO (carbon monoxide) combustion test on all central hot water heating systems if any gas technician does any type of adjustment and as this customer states she was informed of this on arrival. Again I'm sorry there was some confusion in this case and I wish this customer all the best.

10/10

I found the company highly rated on Home stars, which is what really made me decide to hire them. Even though it was pricey, the quality and workmanship was great. A total of 3 winodws had custom jamb extensions put on them... to aviod using quarter round (which I don't like). A window sill was added, along with window casing (of my choosing). He filled in all the holes with wood filler and sanded it down. So its ready to be painted. I ran into a problem with the retrofit windows upstairs because the moulding I picked out originally was not large enough to nicely cover the chips, dents, or holes in the plaster. So he used casing I had from a previous reno. Acutally gave me his vehicle so I could go buy another piece of casing. Also another great thing, is he left all the unused materials, including sills. So I can use them when I switch out some of my other windows.

Approximate cost of services:
$565.00
What could this company do to improve their services?
Be able to discount any unused materials, like casing, or sills. Especially if uncut.
Any advice to offer fellow homeowners facing a similar project?
When going to buy replacement windows from a big box store make sure every detail is written down. They were supposed to originally do this work. Since the window installers that showed up refused to do any of this work ie. to install any casing, sills, jambs. I will be getting some money back from the big box store.
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Company Response

Thank you KP for your review. The quality of service that I provide is great. I want my customers to feel comfortable with me and the work that I do. You get what you pay for; which is quality & service with a smile. No strings attached.