John in Dundas

I have been (still am) a customer of Appleseed (later Metro ice) for many many years. The services provided, until the 2015/2016 were completely satisfactory. I would have rated them st that time as 10 (exceeded expectation). Then came the 2016-17 and was followed by the 2017-18 season. Those two seasons were a mixed bag of delays, not showing up, unanswered emails, no follow ups, etc. At least 50 percent of the times I had to call on my neighbor to clear the snow of my driveway or the snow that the city had dumped back to the driveway. This is a business which managed to move within two years from a 10 star rating to a zero star rating. My sincere advice is two words: Stay Away. If you are, unlike me, healthy enough, do your own shocking of snow and save yourself the $ 320+ for the season since most of the time you will be shoveling your driveway anyway. Prices: Metro services are a bit overpriced if the services are delivered. With QoS approaching zero, (ie you are paying for not delivered services) the prices are very high. One last thing: the service season is getting shorter per Mr. Dale’s calendar. Now the season (changed the contract but did not highlight the change) starts Nov 10th. In the past, it was Nov 1st. So the gentleman shortened the season by 10 days start and 5 days ending. That is one half of a month out of 5 months. STAY AWAY