One year later, still not fixed
I went with Brock, thinking that they are reliable and give good quality work and products.
Windows were installed 2018 October. Soon after installers left, discovered that there was a problem with the trim of a window. Took photo and sent to them. They said that they would come and fix it. 6 months later, no appointment given. Send email again. They responded and told me that they would get back to me. Almost a year now, the problem identified at installed is still there. Meanwhile, I also discovered that they did not properly caulked a window. And one of the window cranks isn't working.
Not impressed with the after sales service.
One more note, please do not take the suggestion of the sales person on the types of windows. Know what you want and stick to it. We took our sales person's suggestions and are regretting it as they are harder to clean.
- Approximate cost of services:
- $10,000.00
- Company Response
Sal,
We're very sorry to hear you're having a less than favourable experience, as that certainly is never in our best intentions. Please do connect with our Reputation Manager, Steavi, at spotter@brockwindows.com or by telephone at 1-800-449-3808 ext. 208. We would like to have your concerns rectified for you as soon as remotely possible.
Regards,
Brock Doors & Windows Ltd.