Sal from Mississauga

I went with Brock, thinking that they are reliable and give good quality work and products. Windows were installed 2018 October. Soon after installers left, discovered that there was a problem with the trim of a window. Took photo and sent to them. They said that they would come and fix it. 6 months later, no appointment given. Send email again. They responded and told me that they would get back to me. Almost a year now, the problem identified at installed is still there. Meanwhile, I also discovered that they did not properly caulked a window. And one of the window cranks isn't working. Not impressed with the after sales service. One more note, please do not take the suggestion of the sales person on the types of windows. Know what you want and stick to it. We took our sales person's suggestions and are regretting it as they are harder to clean.

I read positive reviews of Homestars contractors with a grain of salt as a a previous top contractor that I used turned out to be far from satisfactory. Public Plumbing restored my belief that Homestars top contractors could be genuinely good. Phil from Public Plumbing was pleasant and thorough in his work. He was reassuring and did his best to make bad news not seem disastrous. After his investigation, he concluded that the leak was behind the drywall. He explained how he arrived at that possibility. Phil was always respectful of our property, trying to minimize the size of the hole. Most impressive of all was Phil left no mess behind after completing the job. I was delighted with his work and found a leaking faucet for him to fix. He saved me money on this. My initial intention was to replace the faucet, instead he replaced the cartridge and solved my problem. That's the kind of honesty we appreciate of service providers. It was a pleasure to have Phil servicing our plumbing needs and I have added Public Plumbing to be my first contact for my plumbing work. If Phil is representative of the level of professionalism and customer orientation of this company, this company is a delight to do business with. And their rates are reasonable. Thank you, Phil.

Don't ever buy their maintenance plan! They can't deliver. My furnace was found to have a broken heat exchanger during the annual maintenance The technician shut down my furnace and assured me that it would be fixed later that day or the next day, at the latest. Heard nothing from them that day. I called the next morning to check on the status. To my disappointment and utter disbelief, I was told that the problem was not found in their system! The agent created the case and informed the relevant department. She assured me that the problem would be fixed quickly. I called in the afternoon to check on the status. After waiting for more than 40 minutes, I finally got to an agent. Had to repeat the whole story again. Good thing I had asked for the call reference and thus was able to provide the agent with it so that she could follow-up. She supposedly contacted the relevant department was told that someone would call me back to advise on the status. No one called me. Second night without heat when outside temperature is -1. Third day morning, I called Enercare again. Repeat story again. Told me that they have ordered the part and it would be delivered to my house. Then I was to call them to schedule the repair. This is the first time, I heard of this convoluted process. Called again in the afternoon to check on the status since I have yet to receive the part. This time, the agent told me that the part would be delivered to them and they would contact me to schedule the repair. I am wondering which is the correct process after this call. Still no call from Enercare three hours later. Call them back and the agent said that she was not able to get in touch with anyone. The system shows that the part has been ordered. So, I am expecting to go through a third night without heat. Save yourself aggravation and time, Enercare can't deliver on its business. Update Nov 23, 2015 It took them 4 days before my furnace was fixed. The same day response if call is made before 5 pm was not fulfilled. They don't tell you what is happening. The call centre agents don't know the status either ...all the agents can do is to email your concerns to the other departments and the other departments may or may not respond. In my situation, they didn't respond. I faxed the CEO, no response either. After this experience, they did even have the courtesy to call to apologize and try to make good on their failures. My four days without heat was of no concern to Enercare. If they can't deliver when the temperature was zero celsius, I can only imagine how bad it would be when the temperature is in the minus teens. I called yesterday to stop the automatic renewal of my protection plan with them. The cancellation agent offered me a $2 discount for my nasty experience! Next move is to end my water heater rental with them. Enercare does not deserve your business.

It took them 4 days to get the new installed AC to function during the hottest days of summer. I had to call them a few times to get them to resolve the problem. AC was installed on Monday. It didn't cool down the house. Reported the problem on Tuesday morning. Technician came by Tuesday evening to investigate. Couldn't do much as the pipes were frozen. Another technician came on Wednesday morning to investigate and identified the problem. The service manager came the evening to confirm the findings of the technician that came in the morning. The problem was finally resolved on Thursday late afternoon after their best technician came and re-did parts of the install. I would be more understanding if I didn't have to take time off for so many days to be at home waiting for the technicians to show up. They could improve on the following: 1. Advise customer on timeline of resolution and provide specific time period that technicians would come by. 2. Recognize the inconvenience and discomfort caused to cusotmer and provide a small goodwill gesture like a free first maintenance. Overall, I think this is a good company to work with despite my experience.