It took them 4 days to get the new installed AC to function during the hottest days of summer. I had to call them a few times to get them to resolve the problem.
AC was installed on Monday. It didn't cool down the house. Reported the problem on Tuesday morning. Technician came by Tuesday evening to investigate. Couldn't do much as the pipes were frozen. Another technician came on Wednesday morning to investigate and identified the problem. The service manager came the evening to confirm the findings of the technician that came in the morning. The problem was finally resolved on Thursday late afternoon after their best technician came and re-did parts of the install.
I would be more understanding if I didn't have to take time off for so many days to be at home waiting for the technicians to show up.
They could improve on the following:
1. Advise customer on timeline of resolution and provide specific time period that technicians would come by.
2. Recognize the inconvenience and discomfort caused to cusotmer and provide a small goodwill gesture like a free first maintenance.
Overall, I think this is a good company to work with despite my experience.
- Approximate cost of services:
- $2,500.00