A1 came to inspect and repair our chimney that was leaking during heavy downpours. The gentleman who came for the initial visit was very thorough with his inspection and came back a few more times to confirm some other checks before giving us a detailed explanation of his recommendationa and giving us a quote for the job. There were some hiccups with communication and scheduling, but when the guys did come to repair and rebuild our chimney, they did it efficiently and also did a fantastic job. We ended up needing to tear down the old chimney and have a new one built, and the masons did a great job building the new one, using brick to match our century-old home. The company also sent a chimney sweep to clean out the chimney after the new chimney was built. One thing to note - we were initially told that they would handle tarping up the fireplace before they started the teardown and brickwork to contain the debris but that didn't happen. We also were not given instructions to tarp it up ourselves the night before they came to demo the chimney (in hindsight we should've just done it ourselves but assumed someone was going for to tarp it up in the morning before the demo work started), so we weren't too impressed by that lack of communication point as it made a huge mess in the living room (and being 7 mths pregnant at the time, was very frustrating!)
Overall, despite the communication issues, they still do fantastic work and are definite experts in their field, so would recommend.
- Approximate cost of services:
- $6,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for your review, April! I do apologize about the dust that had gotten in the living room. We have since investigated and corrected the cause of the communication failure. I'm definitely glad that you are happy with your new chimney!