A1 Quality Chimney Cleaning & Repair

I wish I could find other home service providers that are as professional, courteous and friendly as A1 Quality Chimney. I had the pleasure of having Jeff, A1’s dedicated gas fireplace specialist visit my home to sweep out and repair my gas fireplace that had not worked since I moved into my house over two years ago. He was able to come on a Saturday morning, which was the only time that was convenient for me. Previously, two other home service professionals could not figure out the problem. In a matter of 15 minutes, Jeff diagnosed the problem. He then did a thorough cleaning of the fireplace. The required part to complete the repair was ordered and Jeff was back the following Saturday to install it. Finally I have a working gas fireplace! Jeff’s level of professionalism far exceeds most other service people that have done work in my home. Everything was put back in its proper place and not a speck of dirt was left behind. I must give a special mention to Kelley, A1’s friendly customer service rep. On the day of my appointment, Toronto received a HUGE helping of snow, and Kelley called me at home to let me know that Jeff would be running behind. Most other home services providers are late on a sunny and clear day with no phone call whatsoever, so this was VERY impressive. Thanks A1 Quality Chimney, and I will certainly recommend your company with confidence any time I hear that friends or family may require chimney and fireplace services.

We hadn't used the fireplace in 10-12 years, as my son had been living in that room. We were previously using it and had regular cleanings done. So I figured we should clean it before using it this year. When Shawn came over, he found a huge amount of soot and creosote on the smoke shelf and in the flue and it looked like it had never been cleaned! He was extremely thorough and professional. When he finished, he didn't leave a speck of soot anywhere. He vacuumed up the hearth and the mantle and did an excellent job. I will definitely be calling them again next year.

They were excellent! The technician, Shawn, arrived on time, was competent, friendly, and took the time to explain (it was the first time I had a chimney cleaned). He did great work, no mess either.I had TWO chimneys cleaned, and as a homeowner I couldn't have asked for more.Their rate was good too! I'd recommend them.

Superb Company. This is the only A1 Quality Chimney Company to call. Bob the owner is brilliant, he does a superb job training his chimney sweeps, their work is superb. CONSUMERS beware of another company posing as this company. I was fooled- make sure you're using Bob's company and staff only- A1 Quality Chimney- they are great

First time having my chimney cleaned. I called A-1 and the over the phone customer service was excellent. Extremely polite and answered all my questions. An appointment was scheduled immediately.
The gentleman who came was fantastic and I couldn't believe how clean he was. Not a speck of ash left anywhere.
I also received a follow up phone call afterwards asking how my experience was...WOW.
I will absolutely recommend A-1 to friends and family and will call them again next year.

I recently moved into an old home with a wood stove and a wood fireplace that had not been serviced or cleaned for years. A-1 Quality Chimney came and cleaned them, thoroughly checked them, and they passed inspection for my insurance company. Now my family and I can enjoy them with peace of mind. Thanks A-1!!!

We had our chimney and wood stove cleaned and inspected and were very happy with the service we received. My husband felt very comfortable using the wood stove once he received a lesson on how to use it safely (we moved in a few years ago and never touched it before). We even had the liner of our gas boiler chimney checked as well. Thanks for the great service!

Overall, I had a great experience with A1 Quality Chimney. The technician was professional, on-time and very efficient. This is our first fireplace and he took the time to answer all of our questions and educate us fully on the use of the fireplace. Thank you very much!

Of all the quotes we got for our chimney, A-1 was the only company whose staff came out to the house and spoke directly to us. Terrific customer service. Friendly and knowledgeable staff - Bob and Kelly, from the office, were great, as were the two men who rebuilt the chimney. Work started exactly on time and aside from a couple days of rain, it finished promptly. The chimney brick was matched so well, you'd think it was the original. Well done!

The quality of the work and speed at which our chimney was removed was exceptional once A-1 started the job. However, getting to the point where the chimney removal work commenced was painful.
Bob, the proprietor and founder as I understand it, first scoped the project in June. The job commenced and was completed in the first week of October.
That's an exceptional amount of time to wait for anything even if it was a small job by contractor standards. Apparently, the delay was due mostly to a lost work order, according to Kelley of A-1 who was most apologetic for the error/omission.
Furthermore, we were told by Kelley Bob would call us before a crew started the work on our chimney which never happened so I was somewhat surprised to hear his crew on our roof working for which he later apologized. The crew also decided to pull their van up on our shared walkway to our door which meant they were on our neighbours property much to their chagrin. Bob later apologized on behalf of his crew but never did say 'sorry' to me personally for the lengthy delay leading up to the job start.
To be fair, Bob and his crew also came to our house in September to remove the chimney, again without calling beforehand despite my request to do so. I had to ask them to return at a later date as I needed to have an antenna, that was attached to our chimney, moved to another location.
All that said, A-1 delivered what was promised at a competitive price but there were enough complications & irritations throughout the process that prevent me from leaving a higher rating.