Furnace and Tankless water heater
I installed two tankless water heater at two locations, plus one Trane furnace 2009/2010. Soon after the furnace was installed, we smelled gas, and called them back. They said it was the line from the house to the supply, and charged us for that diagnostic. We immediately had that line replaced. For 3 years we've put up with the smell of gas until recently - an expert fixed the problem - they had used plumbing equipment which leaked, rather than the right stuff. We also had the outlets for the tankless corrected, since they were not to code either. UNBELIEVABLE!!! I still recall the fellow that installed it smoking cigarettes and butting them out on the floor below the furnace. That's why there is HOMESTARS.
- Approximate cost of services:
- $11,000.00
- Company Response
Hi Lillian - I am terribly sorry that you have had a poor experience with your furnace and tankless water heaters. Unfortunately we cannot find a record of your purchase, nor your post installation concerns, in our files and we would very much like to understand what has happened. At Airplus ( now owned by Jandgeo Inc as of February 2013) we take customer satisfaction very seriously and are truly concerned about your experience - we would very much like to hear from you directly regarding your experience with Airplus so that we can learn from you and improve the experience for the thousands of other Airplus customers. In recognition of your assistance to us, we will, upon hearing from you, donate and additional $500 in your name to The Scarborough Hospital Foundation as part of our community giving program.
Again our sincere apologies for any inconvenience or concern we may have caused.Bill, John and Leslie