Thank you for the great review. It was a pleasure to be able to assist you and your family in your time of need. We all hope that you are enjoying your new home. Regards, Michelle
Thank you for your great review. We all hope you are enjoying your new home.
Thanks for your great review. We were only more than glad to help you through your difficult situation. We all hope that things have settled down and things are going much better for you and your family. Take care.
Thanks Mr. & Mrs. McMaster for your kind words and great review. It was a pleasure working with you too. Enjoy your new home.
Hi Becky: I am in receipt of your letter to homestars. You booked your move with our company to start between 9-10am. Like you said we did show up at 9:15am. As explained to your boyfriend that day, one of the movers got hurt the day before and all shifts had to be rotated around hence this was the reason for the delay. A discount was offered to you to compensate for this mishap and was gladly accepted by you. We have great reviews from our customers and unfortunately we were unable to make you happy. You see when you start to yell and scream at people, it doesn't help. I tried to speak to you in a very civil matter to no avail. I kindly asked you to please call back when you were willing to speak to me like a human being and not speak to me using such vulgar language and screaming. As for the damages, the scratches that you are claiming were already present upon my inspection of your items prior to moving you. As explained to you in detail, this was done by an amateur and flat paint was put on lacquer which cannot be done. The only problem was there were flakes of paint coming off due to the furniture not being done correctly. I also was at the back of the truck when your microwave was being packed and rest assure it was not used as a stepping stool. I watched it being wrapped and placed safely into the truck. Movers are not permitted to smoke on the truck; therefore, I am not sure of where the ashes you claimed are coming from. The crew that was sent to you was full time employees of our company and not amateurs as you claim. Not always the same crews work together, so sometimes they don't know one another. That is what John expressed to you. There was a small scratch on your wall that we offered to fix but you declined since the crew doing your renovations you said they could do that since they had the paint already. To finalize this whole ordeal, with all due respect Becky, no matter what we did or tried to do for you, we just could not please you. If I/We didn’t care, I would not have returned your call. The moral of the story is you were just not a workable person and only liked to be heard and did not want to hear what anyone else had to say. As expressed by you to us and the workers, you were flat broke and were seeking compensation for your move since you could not afford to pay for it. This is a terrible way for you to try and do that.
Thanks John & Joyce for a great review. It was a pleasure to work with you and you family. Enjoy your new home.
Thanks for your great review. Enjoy your new home. I will add your name to our file of references as per your comment. Once again, thanks and it was a pleasure working with you all.
With all due respect Mr. Ramlam, you were aware of the fuel surcharge. We have signed documentation from you accepting the same. We have a fax received from you from Tricon Films & Television on September 17, 2009 signed that you have accepted the contract and have full knowledge of the details of the contract. We do not hide any charges. I am not sure of how slowly you are talking about, your move took 4.5/hrs for a 4 bedroom home. I find your response is less than honest for misleading details.
Thanks for the great review. We all appreciate your kind words and acknowledgement of our service. We all hope you enjoy your new home.
Thanks Jackie & Steve for a great review. I told the crew about your kind words and needless to say they too send a big thank you your way. We are glad that you liked our service. Hope you both enjoy your new home.
