Ultimate Choice Movers

Just wanted to say many thanks to Ultimate Movers for assisting us with our moving. The office, Michelle, was great and the crew was very knowledgeable of their job. You can see that customer service is what this company is all about. All items were wrapped professionally and carefully moved with no damage. All floors were covered as promised with mats. Thanks also for the free boxes and paper before we moved. From start to finish, this company is the best thus far. Way to go Ultimate Movers. I would recommend you to anyone we know that is moving.

Let me just start by saying the owner Michelle is great, she is kind, responsive and willing to help out where she can. She helped us through a big inconvience with our builder as we had to cancel and rebook a few times (sometimes with minimal notice), she was very understanding and continued to provide great service through out. Even though she was booked up on our moving day, she made an effort to try and accomodate us by creating a time slot that worked for both of us. On moving day the movers who showed up worked very hard and where very careful with all our belongings, They wrapped all our furniture and took extra care with our fragile pieces. They moved our stuff into storage for about a week, and when they did our final move, they showed up and were very aware that the house was brand new and they made an effort to ensure no damage was done to our floors/Walls etc... All our things showed up in one piece from the storage except for a couple mishaps (no big deal) but once again Michelle has offered compensation for those items. I would diffinately use this company again and I will also be recommending them to anyone I know who needs movers or storage. As for price, they where very competitive. THANK YOU ULTIMATE CHOICE MOVERS......

We were moving a 4 bedroom house within Brampton. My husband and I had packed up most of the house. The men arrived at 11 am as promised with two trucks rather than the original 46 foot truck expected. This actually was a better option for us. There were 4 men - actually 3 men and one 16 year old but hard working. Oliver was excellent. Very organized and all moved with amazing speed. We actually had a second stop at a storage locker. With two trucks they were able to begin unloading the first truck while sending the second truck to empty the storage locker - very efficient. We had a situation where both my husband and I had to leave the new house for about an hour. I felt comfortable enough with the team to leave them on their own to continue unloading. Most things were placed in the correct rooms and the move went quite smoothly.

Two small issues: The wardrobe boxes were pretty beaten up in general and my husband was taking them into the house for me rather than the moving men. I was asked to pick up a couple of things at the store and one of the men joined me in my car. What I did not realize was that he was only 16 years old and the other guys had sent him for cigarettes. I am not a smoker and I have never purchased cigarettes before. I had to purchase these as the young man was underage. This was very uncomfortable for me.

Overall we were both very satisfied. The move took 9 hours plus one hour travel time at $150 per hour, 2 trucks and 4 men.

I would have really liked to have left a positive review for Ultimate Choice Movers. They started out so well, and if the morning had gone as well as the afternoon, I would have given them top marks. Sadly, it didn't.

The men they sent were top notch - friendly, hard working and professional. They arrived at 9:50, had my beds disassembled and everything wrapped and on the truck by 12:15. I was very pleased as we headed over to the new place, just 2 miles away. I got there ahead of them, even though I missed my turn, picked up my keys, did a walk-through with the landlord, and there was still no sign of their truck. At 12:49, I called the office. The man I spoke to called the guys, and then told me that the truck had overheated, they'd had to pull off, and they would be there "very soon".

At 12:57, the man at the office called me back and said that the truck was in need of repairs and it would be an hour. I advised him that I'd had to book the elevator in my new building and would only have it until 2:00. He waited while I spoke with the building manager, and I was able to get the elevator from 2:00 - 4:00 instead.

At 1:37, the moving guys called to let me know that they were broken down and still waiting. They said I should call the office. I did, and got Michelle - the woman who did my original booking. She assured me that she felt terrible about the situation, and pointed out how badly she was inconvenienced as well. She said that she would call the guys on the truck and see how much longer, and then she'd call me right back. She said, "I might not be able to get ahold of them instantly, but I'll call you back as quick as I can." I waited nearly an hour before calling back at 2:31. I got the same man I'd spoken to earlier and told him that, again, we were running out of time with the elevator and I could not get another time that day. He told me that Michelle was on the phone but she'd call me right back. Again, she did not, and I called again at 3:01. I'd been extremely patient, but now I was getting upset - I had the elevator for less than an hour before somebody else had it booked. I got the man again, who was very apologetic and said that, unfortunately, Michelle was tied up. I could hear her shout that they were working on "it" (meaning the truck), and I told him I couldn't be satisfied with that answer any longer. I told him that there was now less than an hour to unload, and - judging by the time it took to load - I didn't see that happening. I wanted to know what arrangements they were willing to make for storage overnight, since they had been unable to deliver them within the time frame that they, themselves, had requested. He sounded as though he felt very badly and said that he'd "try" to get Michelle to contact me - indicating quite clearly that she was avoiding my calls on purpose (something I had already figured out). Michelle finally got back on the line and was no longer pleasant to me at all. Her attitude the whole time had been, "Your inconvenienced? How do you think *I* feel? I've got another move this afternoon...blah...blah...blah." I've done office management and customer service/damage control for 22 years, and her attitude was outragious. I had been stuck in an empty apartment for 2.5 hours, hadn't eaten all day, had no idea when to expect everything I owned to turn up, was running out of time to unload it, still had to finish up at the old apartment, and I was getting grief from the person responsible, who was supposed to have some answers.

It was 3:25 before the truck pulled in. The unloading seemed to go on forever, and actually took an hour longer than it had to dismantle, wrap and load in the first place. I couldn't understand the delay until I saw my bill. First, they had overcharged me for the morning - 3.25 hours at $125/hour, when it had actually been only 2.5 when the truck broke down. When I pointed that out, Michelle got very angry and said that she'd had a very hard day and wasn't going to "quibble" over the difference of less than an hour - even though both of our phone records proved my case. She deducted less than $60 from the bill - 50% less than the price difference between the accurate time and their "made up" one - and refused to consider the matter further. She made it very clear that she felt I was extremely unreasonable and made excuses that the guys had to finish closing up the truck, etc...except that I was still at the house for all of that, and didn't leave until we were all in our vehicles and ready to go. The truck had been 2 cars behind me when it broke down at 12:20.

Worse, though, was that even though I had a contract for 3 men, she had only left me 2 men for the unloading. At a reduced rate, yes, but not reduced enough to make up for the extra time - 3 hours at $105/hour is a lot more than 1.5 - 2 hours at $125/hour.

Moving the contents of a 1-bedroom apartment 2 miles, took exactly 8.5 hours and cost me $900.

When everything goes right, I'm sure Ultimate Choice Movers seems great. But trust me when I tell you that you don't want them for movers when something goes wrong!

Ultimate Choice Movers was truly impressive in my recent move. I hired them for a very difficult move - two different pick-up locations for the furniture and then moving it all into a 3rd floor walk-up apartment with narrow stairs.

Ultimate was fantastic the whole way through. Michelle, the owner, was friendly, helpful and professional from the beginning in setting up my move and answering my questions.

The movers themselves were great. They came right on time and worked efficiently and effectively to do the move. They were clearly very experienced and did a great job of wrapping things up and being very careful in moving it in and out of tight spaces. They managed to get a couch up the stairs that, to this day, I have no idea how they fit up the stairwell. Equally as importantly, they were friendly and polite. Even after seeing the 3rd floor walk-up, they didn't complain. They just went about their business.

I would definitely recommend them to a friend. In fact, I have another job I plan to hire them to do in the next 2 weeks.

Thanks Michelle and team for making a very stressful day so easy.

Ultimate Movers were polite, flexible, fast and reasonably priced. And when their moving truck sprang an oil leak, they suggested and agreed to pay for a power washing company to clean my driveway.

"After checking with online sources (Home Stars & Better Business Bureau) we are glad that Ultimate Movers did our move. They live up to their name. They demostrated professionalism, reliability and punctuality. I recommend anyone to use this company for any job. "

I was quite shocked by the altitude that the owner had before and after the moving. She was warm and very helpful before I paid the money. I read the reviews on homestars, it seems that everything looked perfect. However, I have a few items broken during the moving, and I also paid extra money to cover $7000 worth of goods. All the items were listed on the insurance form.

The after-moving conversations were totally different from the pre-moving conversations. The altitude I got is like black and white comparing to the time I had not signed the check. She said she sent me a letter and check, but I have never received anything from her. After a few weeks, she scanned a letter that she wrote (not the insurance company) saying that the items were not covered by insurance. I submitted the complaint through BBB, they are working on this issue right now.

While I was talking to BBB, I found the rating for this company on BBB's website is 'B', and their rating starts from A+, A, A-, B+,B ... to F, I wish I knew the BBB rating before the moving, I would never use a service rated at B.

A few colleagues sold and bought houses lately, they asked me about the moving service. I certainly would not recommend this company to them sicne I had such a bad experience with them.

Although making money is your first priority, you should take full responsbility to the services you provide. You might save a few hundred dollars by not paying for the damage this time, but in the long run, the distrust from the customers will bring less business to you. I would not recommend your service to others, nor would I use your service when I get my condo in the next few months.

**** Update
For consumers:
Check a business rating on BBB's website at
http://www.bbb.org/canada/Find-Business-Reviews/

Explaination on BBB's rating - http://www.bbb.org/business-reviews/ratings/#2

Comsumers have the right to read both good and bad reviews.It is always a good idea to check with BBB or some other comsumer reports before you choose a product or service, you will have a lot less chance to make the same mistake I made if you only choose a BBB Accredited Business.

Michelle, You were not honest about telling me sending me the mail and check, you threatened me after I wrote the review based on my own experience.

I have attached the threat you made after I posted my review here.

Thanks Home Stars for introducing Ultimate Movers to us. After reading a number of reviews about movers and hearing the horror stories, we can safely say that these people/company is very honest, trustworthy, reliable and professional. We received a quotation from Ultimate Movers and it feel within 10% of the estimated price which was a bonus. We did not get charged for anything other than what was listed on the contract. Michelle even changed some of the terms for us so that we could understand them clearer. I would recommmend Ultimate Movers to all the readers. They are not a scam company and do not hold your furniture hostage like some other movers or ask you to pay upfront. They take a lot of pride in their work. Great job guys, keep up the good work.