After being very satisfied with the products and installation I ran into an issue with one of the blinds installed in our kitchen after about a year of use as it started to tear along the edge from rubbing due to being slightly off level. I contacted Ryan to make him aware of this and requested a warranty replacement (or fix) and had some issues with his immediate lack of responsibility and emotional response to my concerns.
However, after having a chance to digest it seems, Ryan did ultimately come back to us and make an offer to make it right taking full accountability for his solution, apologising for his earlier frustration and ultimately replaced the blind at no cost ensuring he stood behind the quality of his products and the service of his installation.
For the replacement itself, the installer that we dealt with, Georgio, came to pick up the blind and then replaced it with a brand new, perfectly matched blind within a couple of days (very quick considering this was over a weekend). Special credit to Georgio who was exceptionally pleasant to deal with, courteous about removing his shoes, smiled the whole time he was here and despite it being an uncomfortable situation still managed to make it very comfortable to work with him! Thank you Georgio, we would certainly recommend Allure after all the extra effort; you certainly made it right!