My story is simple. AC bought in 2007. Meticulous and timely install. Great work. Bought two extended warranties for the furnace and the AC. Had a problem with the AC twice and after repeatedly proving that I had an extended warranty, the work was done. This summer, I guess the good faith ran out. After 5 calls, 2 voicemails, emailing them a copy of the warranty (funny how they didn't have it on file) repeatedly emails on the hottest week with no AC, I finally gave up and called a third party. My issue, honestly, is not that the work wasn't done nor that the AC is possibly a lemon. My issue was also not waiting. All I wanted, which I made clear in my messages time and time again, was the common courtesy of a reply. Even if it was "Hey, we're busy, we'll send someone out in 15 days". I even held off writing the review. Alas, 17 days since the last message and still no response. So to someone looking for AC and Furnaces, by all means, Applewood will do a great job of installation and the price will be competitive. However, if it breaks, don't hold your breath.
- Approximate cost of services:
- $550.00