Arrow 2000 Window & Door Systems Inc

If there was negative stars, I would be using them to rate this company. Just skip this place and go to another window place. I can't stress this enough: DO NOT BUY FROM THIS COMPANY!!! It seems like all they want is your money and leave you with any issues that might arise. I ordered windows to replace my basement windows. In 2019, I placed the deposit and was told it would take 30 days to have the windows for install. It actually took two months of delay, and this was before the world went into lockdown before COVID. Robert, never communicated about the delay and it took me following-up to see what the issue is for them to acknowledge the delay. Then the holidays happened and installing windows was pushed back even more because of the weather and the issues it might have on the installation. In the summer of 2020, the installer finally to install the windows. I thought success, right?! WRONG! A few months later, there was an issue where a window pane had to be replaced. At the same time, one of my windows was leaking and water and coming inside the house. I brought this to Mary's attention. Mary charged me for the second pane, but didn't address the leaking issues. I sent them pictures and video of how bad it was leaking in the basement. At this time, we're in full-blown lockdown of 2020, but I let an installer come into my home to replace the pane, after dishing out the money for the replacement. The installer was incredible and showed up to replace the pane. I explained the situation and he told me that since Robert isn't his employer but the window manufacturing company did, he couldn't really help. He saw how bad it was, took pictures and told him that he would also let Mary know about how the leaking was. I followed-up multiple times via email to Robert, who didn't respond at all and was basically ignoring them at this point. When I called and spoke with Mary, she got him to reply to my newest email. He told me to make sure there wasn't any snow buildup at the top of my deck. It wasn't snowing at this time, but the heavy rainfall that we had received. I pointed that out to him, and he said he would need to get an installer out but couldn't because of COVID. For the last year, I've been trying to get him to send an installer to fix a leaky window that they created! Now there's what looks like rust happening away from the crank, but since the window is vinyl, I have asked what it is but no one can tell me exactly why the window is looking rusted. If you have stuck with me this far, take my word for it: I don't ever see this getting resolved. It's been over a year now of me contacting them to get them to fix this issue with no avail. JUST GO TO A COMPETITOR!

Very good professional on time and courteous clean workmanship and polite would use your services in any window work I would require in the future thank you

I had this company install a sliding door.....the installer seemed Installer seem to have rushed as he did a poor job (not straight/visually noticable) with hanging the interior trim. Had manager come look at it the trim and he agreed....but said might be more damage taking trim off then its worth. Can't understand how installer didnt take more notice when putting interior wood frame on.
I since called twice (May 23, June 6) and sent a email (June 18) and had no return call.

Arrow came in to install a new front and side door plus storm doors. First off they were a month late with the install, second is the front door was poorly installed. The door sweep in the front is installed to tight and the door doesn't open smoothly or easily. With the tight install, the rubber gasket of the door sweep has torn off and arrow, 3 months later still has yet to come replace and fix their work which they say has a lifetime guarantee. I call twice a week trying to get the issue solved but they have shown no interest in coming and fixing it. If you hire arrow, you better hope the one time install goes well or else you'll be having the same issues as I'm having with the service. I wouldn't recommend them to anyone.

We required to replace two very large windows in the rear of the home. Arrow 2000 provided the most professional presentation and confidence for us to proceed with them. Their cost was fair and although they were a week late in their installation, the work done was very professional and the crew were fabulous. Very good not to dirty your home and removed all the old windows and garbage from our home. The windows look great and is made of top quality.

They company was very helpful throughout the whole process. and had very competitive pricing. They did a beautiful job with my front door and would highly recommend them. Even after the job they were very helpful.

The company was very professional and made the work that needed to be done completely flawless around our house. We were completely satisfied with the end product and would highly recommend Arrow to anyone else.

Arrow windows and doors manufacture great products, but the service afterwards is not so great. They need to improve their customer service and be more helpfule to customers after the job is complete.

I'm writing this about a year after the installation so that I had some good perspective. After a fair amount of research, I knew I liked the product that Arrow 2000 carried (Armor series). I obtained quotes from 3 GTA carriers of this product. Arrow had the best price, and I also liked their salesperson, Rob, the best. I also liked that it was a family business and Rob (son of owner) had been in the business all of his life.

The average cost per window might seem high but I had two huge windows (one arched) that were in the $2500 range each, and as I say, Arrow 2000's overall quote was best. As far as installation goes, the crew was nice and I felt they were sufficiently efficient and clean. I wouldn't call their execution flawless. I had one window that came with the hardware on the wrong side, and one with the wrong piece of glass (miscommunication). Also, I live in a Victorian and they weren't prepared for the amount of dust and junk that fell out of the walls (I went brick-to-brick). They also didn't adequately warn me of this or I would've covered and/or put a lot of stuff away. However, in every case, Rob made things right. Particularly impressive was that he offered up his office cleaning staff to come in on the weekend and clean up the copious amounts of dust and debris on my main floor, which included washing the floors. All on his dime.

So while not flawless, everything worked out, and I thought the after-service was really good. He cared. And for that reason, I will use them again and I would definitely recommend them to others.

(Note: I think people mark too easily on this site. I personally think 9/10 is a great rating. To me 10/10 would be flawless.)

Purchase of exterior doors - received exceptional customer service by the entire team at Arrow. Will definitely recommend and will be a repeat customer. From the initial call for general inquires to the estimate and then to the final contract signing. The team at Arrow is very knowledgeable.