Biltmore Domicile

I sent my Biltmore sofa back for re-upholstery. They returned it with the wrong back cushions. I have asked repeatedly to have my cushions returned. They have given me promises but no cushions. About a month has passed with no explanation and they no longer respond to emails. Awful customer service! I'd suggest that you do not pay them for anything until you're satisfied.

stopped by Biltmore Domicile in the distillery district. Saw a coffee table that had so much character. Micael Colero, jewlerymaker in the store was amazing. Somehow, he convetted the coffee table into a dinning room table which we are using in one of our employee spaces. I could not speak high enough of Michael. He is a great guy.

Biltmore domicile made me a lovely sectional for my living room. They were very patient with my incisiveness regarding fabric and size and were happy to consult with me multiple times before I made a decision. The end product was just stunning, it really brought my living room together. Would recommend biltmore to my friends (Genie was especially helpful!)

Nothing much to say but absolutely love their BD! I ordered a grade 2 fabric sectional and if came within two weeks and it fit perfectly into my room I have no words! I would absolutely recommend them to anyone that is looking for a good quality piece of furniture!

Absolutely the worst customer service ever. The product broke before I ever got it home. For 2 months they stalled, didn't return calls abnd shifted me from person to person until I finally gave up in disgust. If I ran my business like that, I would be out of business. Will never shop there again and will warn all of my decorator friends. Useless company with no appreciation for customer service.

Love my two leather chairs made by Biltmore. I got them made in this leather that is soft like butter. They did say it would take 2 months to get here so i waited patiently and I am very pleased with the quality and comfort. All my friends love my chairs and I send them to Biltmore to get their own.

I love Biltmore products, very well made and comfortable.

However, customer service is probably one of the worst because of extreme lack of communication and they take forever!
I am still waiting after 10 weeks for a replacement leg for my chair. Had I known it would take so long, I would not have let Gary take the broken leg away with him..
I have been promised it would take a week to repair/replace it, and now over 10 weeks later, no chair legs, and I have no idea what is going on or taking soooo long.
Very frustrated and fed up dealing with these guys.
Too bad, because their product is very good.

I will update this site to inform when I finally get the legs for my chair. I am hoping for the original ones, fixed, or replacements.

I had a sectional made at BILTMORE in this vibrant color that was almost impossible to find anywhere off the rack. I went into the BILTMORE showroom and almost immediately found the punchy color I was looking for. It's been 2 years since I bought my couch and I still love it. The fabric was italian made so it made a huge dent in my budget but at the end I am very happy that I made the investment.

I recently purchased 2 arm chairs for my living room from Biltmore, the design staff was very friendly and they were able to custom design my chairs according to all the details I provided them. They made several proposals in CAD and several renderings that really sold me on the idea of having a bespoke piece of furniture. I got my chairs in 8 weeks and I am very happy I trusted them with my chairs.