Button's Heating Inc.

We came home from work on a cold day in January and found that our furnace had stopped working. It was Friday and the chance of someone coming that night was slim. We called the installer who installed the furnace with the builder and left several messages. We slept near the fireplace and when I didn't receive a call back later that Saturday afternoon from the original builder installer, I called Button's as they installed our A/C and were great to deal with. A service agent came that Saturday and diagnosed the problem. He didn't have the part on hand (Control Board) but said he would put in the order first thing on Monday and said it should also be under warranty! Monday morning, Button's called to book the repair that day! Again, under warranty as Mario the service tech that who diagnosed the problem was brilliant enough to take the extra effort. Richard came that Monday and repaired the furnace under warranty that Button's didn't even install! All I paid for was the diagnosis and service call. Thank you Button's for the continued great service when others don't even bother to promptly return urgent phone calls!

Another Recent Buttons experience was with Jeff S. This past July, our A/C seemed to be weak. Maybe it was the extreme heat waves lately but it just seemed to be not as cool as I remembered it. So I called Button's to come take a look. Jeff S. came to diagnose the possible issue. He confirmed that the TX valve was malfunctioning and needed to be replaced. All under warranty too. He also asked me a few questions on what filter I use, which vents I had open/closed, how I used the unit, etc. He then gave me valuable advice on what I was doing wrong and how to make it better. Free advice! Something rare these days. He didn't have the replacement part on hand and said it would be ordered. A week went by and Button's called back to schedule the repair. Jeff S. came back and did the repair and tested it all to make sure it was working properly. Thanks to Jeff S. for the great service and advice. I do feel the A/C unit working better after his suggestions. Thanks again Buttons for employing the right people!