Carpet Mill

We had an excellent experience with Carpet Mill from the start to finish of our wood flooring project. Every team member - sales representative, Ali; estimator, Costa and the installer Marcelino - was professional, courteous and highly experienced.
We were beyond happy with the work completed by Marcelino. He was extremely considerate throughout the entire process in order to minimize disruption to the household (we were particularly grateful for this with small children at home), ensuring the place was as clean as possible at the end of every day. He communicated any potential issues, ensuring we were aware of how things were progressing and professionally navigated any technical troubleshooting that was needed. The new wood floors look amazing and we will be going back to Carpet Mill for new projects. Thank you!

We recently purchased laminate flooring for our home renovation from the Carpet Mill. In all of our interactions from initial inquiry, to purchase, to installation, we found every representative to be knowledgeable, professional and courteous. We are very pleased with the outcome of the installation and with the installer in particular. He took great care with the installation, working quickly and with minimal mess. We will definitely choose Carpet Mill again for future flooring needs.

We were very happy with the Carpet Mill. They were very helpful in choosing our Carpet and had it installed very quickly. The only issue we had is that the installers charge $400 extra because the estimator didn’t tell them there were a few pieces of furniture that had to be moved around. They were too big to remove from the room. Other than that we are quite pleased with everything.

Working with Carpet Mill has always been great. Just purchased and had wool carpeting on our stairs. The installer, Al, was a master and his years of experience certainly showed. The installation is flawless and working with Carpet Mill is certainly not the kind of service you would get a big box store. 5 star experience.

It was our first time using this Carpet Installation service. Guys from Carpet Mill came out right away and did such a great job. They helped us to save our money and time. Prices are reasonable. Thank you!

Lots of parking right in front, as advertised. The store is very clean and offers a great selection of area rugs. The staff is very courteous. Ivan is very customer friendly and offers help without breathing down your neck.

In case you don't read the whole review I want to first state that I am very discerning when it comes to design and am very happy with the workmanship and quality of the product. I was shopping around for wool carpeting for a while. When I went into Carpet Mill I was impressed with their selection and was glad they also sold wood flooring as I was considering that option as well. I ended up going with a remanent wool carpet for two staircases and landings. In store Ivan provide me with good advice, he was clear with the procedure, followed up with my questions, and providing the documentation required by my condo board in a timely manner. I appreciated their flexibility- that they could come one week to remove the old carpet and return the following week so that I could paint the wood trim in between. As a single woman I think it is good to share that I felt comfortable with everyone that stepped into my home, from the estimator to the installers. The installers Al and Nasser were not only professional they were prompt, considerate and dedicated to doing the job well. I appreciated that they ensured that the stairs were safe for walking on after the carpet was removed and before new carpet was installed the following week, and how they addressed oddities of the space, plus worked with a carpet that had a linear pattern which I would think is more challenging to work with than a plain carpet. Now I have a beautiful carpeting tailored to my staircase. Thank you Carpet Mill.

We went to Carpet Mill for carpet for our master bedroom, guest bedroom, family room, and stairs. The service we received was top of the line in every way. From Jeff Snow who came to our home to measure precisely what we needed, and ordered the product. As soon as it came in he informed me of dates available to install.
The two gentlemen that came to install the carpet were so very professional, they took a real pride in their work, and took their time to to a firstclass job. One of the carpets we had chosen was a difficult one to work with but they were fantastic. I would not hesitate to recommend this company to our friends or clients. The next time we need any flooring done it will be with this company.

We hired Carpet Mill for the removal of parquet and installation of new hardwood in our main floor. The removal of the old floor revealed that the original subfloor was very uneven and sloped dramatically downwards in the dining room. Carpet Mill came to give an additional quote on how much it would cost to ensure the new floor was just as level as the parquet had been. The installer was absolutely terrible. He had an incredibly lax attitude, rushed through the job and did not take our concerns seriously. He also did a completely shoddy job on leveling the floor.... so much so that there was a full inch differential left in two spots. Our general contractor expressed total shock at what a poor install job Carpet Mill had done. Because of timing of bookings on other work, we did not have the option of having him tear it the installed hardwood, ordering more wood and redoing it all. Instead we will now have to live with a floor that slopes (and feels sloped) that never used to feel sloped and with baseboards that are two totally different heights at different ends of the room. I have never been more disappointed in the quality of a tradesperson. If you use Carpet Mill, never use them to install. I asked for a discount, which they offered only on the minimal charge they quoted to level the floor (a paltry $150). What Carpet Mill has failed to compensate is the damage (perhaps even on resale) of having a sloped floor. I've written to Carpet Mill about this matter, never have I received an apology or any compensation for the damages related to the sloped floor. Will never use them again.