Cartier Kitchens

Ordered an extra kitchen cabinet for a thousand dollars. It took them one year to install a badly damaged cabinet (see picture). For over 6 months now I am trying to contact them for a resolution. They do not respond.

Months ago I moved into a new construction condo in which Cartier Kitchens supplied the kitchen and bathroom cabinets. None of the defects/adjustments that need to be fixed by Cartier have been addressed. The builder apparently sends out work orders and these are ignored. Furthermore, I ordered an extra linen cabinet and medicine cabinet directly through Cartier. They are quick to get your money but after multiple inquiries about setting up a install date, I have yet to be contacted despite promises by the employee who answers the phone at the Barrie dealership.

Poor quality cabinets and poor installation. Have been waiting over 9 months for replacement of 1 broken door and refinishing of several doors/drawers. Also, messed up the installation of the kitchen island and refused to fix it. Eventually, they said they could hide it with trim, still waiting.

The job in question was started Nov 22nd 2019, and completed Jan 15th 2020. There was a lack of communication of when the job was to be finished, and my calls fell on deaf ears.

Leaving me without access to my kitchen sink throughout this extended wait period, which left me no other choice except to use the bathroom for washing dishes, etc.

I was disappointed in the service and attitude over this whole situation, and would have expected more from a company like that.

We ordered Oct 19'17, a spice drawer pull out, pots & pans drawers, 2 gables with hardware. This was supposed to be the first of many to expand our new kitchen/laundry/bathrooms.
Unfortunately you are forced to pay in full prior to delivery, not only were our cabinets not ready for pick up on date promised (they were delivered 2 days after Dec 20).
When we received them, the door faces were literally falling off on P&P drawer, hardware was destroyed to the fact that they wont open, all hardware was missing (not even drilled for), missing 1 gable, and spice rack was mounted on wrong side.
After over a month of fighting, confirming resolution at each stage, and failure on the companies part to provides resolution, we are STILL struggling with getting a resolution, or even an answer as to when this will be fixed.
Confirmed yesterday that installer would be arriving today to resolve all issues for good, and the installer showed up with little to no information, and only had the hardware to switch the spice rack (still waiting on handles, gable, new face for spice drawer).
This is the ABSOLUTE WORST experience we have EVER had in dealing with ANY supplier of ANY product.

What a horrible experience once again. The first time, wasnt as bad and I was sure not to use them again. But I gave them a second chance and it was horrible. First of all, no one can beat the price for the look. But, you get what you pay for. Cabinets are manufactured most likely in China, they are standard sizes by 3 inches and cannot be custom made. They are stained and painted here in Brampton. The installers are horrible. Always leaves with scratches and dents in my cabinets. I asked not to get the same ones, and guess what? I got the same installers 5 years apart...what a coincidence? I think not. Sales person gave me the incorrect sample door colour and so I had a few days to decide between their colour and a custom colour I was thinking about. I decided to go with their standard colour and emailed back the signed papers with the name of the colour we had discussed and so I thought it obviously was that door sample given to me...I mean why else give me the door sample for colour comparison right?? So for 1 month i took this door everywhere and colour coordinated my entire house, paint, trim, tile, hardwood, counter, and backsplash. Finally the cabinets arrive and its not the colour of the door sample given to me!!! Its their colour that we talked about, but not the door sample given to me as the mentioned only colour we had discussed. So they realized their mistake and at first was willing to take it back, but I let it go at first thinking it would work, but later realized it just wouldnt. I would need to change the entire design. So, final was, they were willing to take just the doors back and repaint them, but i would have to find my own painter to spray paint what was left behind, trim and base and kickplates. I would be paying out of my own pocket for this. So I found a painter, but they needed to know exactly the paint colour/code/formula/ and sheen required. Usually this can easily be provided, or some companies offer to sell their paints to you, but not Cartier, they backed me into a corner, and would not provide those details, as if it's such a huge secret. In the end, I had to pay out of my own pocket thousands of dollars to have it repainted to the original colour required, the colour of the door sample given to me. Horrible customer service! Extremely stressful, I dont think anyone deserves to encounter this issue. They seem a bit rude when you have to tell them they made a mistake, and of course pride comes in. But for goodness sake, correct it! We're not talking about 100 bucks here, its thousands of dollars. I know now for sure I will never use them. I will never ever recommend them. I will never use them on another house reno or house flip. I will ensure I explain in detail to many designers and real estate agents my story to ensure no one else has to have a bad experience with them.

Cartier has the worst kitchen service ever. We were satisfied with our standard kitchen provided by them through our builder, but when we chose to upgrade after the fact, the CRAPPY communication (aka NONE) and dissatisfaction of timelines that were never met, along with quotations being given then fully retracted, were disgusting. I will never recommend Cartier to anyone and have made sure all of my neighbours looking to do after market upgrades not to waste their time with Cartier.

We purchased both of our homes through Mattamy and lucky us, Cartier was the supplier both times for our kitchen cabinets. Our home in Milton had some issues regarding the quality and craftsmanship of our cabinetry, and while it took nearly 4 months all of our issues were resolved satisfactorily. Our current home in Kitchener however is a completely different story!! I am absolutely appalled at the horrible customer service and all around "no one gives a sh*t" attitude that is the default vibe the Dave, Rad and his entire team give off. We have been in our home for almost one year now and NONE of our issues have been resolved at all. We paid THOUSANDS of dollars to upgrade our cabinetry and each and every one of our cabinets is splitting at the seams. Dust is engrained in the paint and NONE of our cabinets are set straight or flush and nothing is semetric. This company really needs to get it together as communication between Dave and his team also seems to be lacking to say the least. I would NEVER EVER recommend Cartier to anyone. You'd be better off spending your money at IKEA.

Without a doubt, this was one of the worst buying experiences I have ever had. The cabinets are low end quality at best and the attention to detail by the installers was embarrassing. I could never with a clear conscience recommend this company to a friend. STAY AWAY