Coast Wholesale Appliances Ltd

What a fiasco ! I ordered a laundry unit which did not fit, very unfortunately. The new unit came (higher cost but smaller capacity which is not good) but had to negotiate / argue for one the Cyber week promotions that I was originally offered. This did get resolved.

I had to pay over $500 for the smaller unit. Then, listen to this! Coast charged me $5200+ extra on my credit card", and said that this was a "glitch" in their system. HUH??

When they went to refund me, however, they could not refund the full amount as there was some kind of daily limitation from their end. Again, HUH?? In addition, I keep getting calls because the credit dept guy has to have me on the phone as each portion of this amount gets refunded. Very stressful at a very busy time of year and with other personal challenges ongoing, as well.

I have been of standby awaiting delivery of a stove for 3 days.

Georgine Cook

Coast appliances in Calgary sold me a wall oven with an extended warranty of 2+ 3 years from delivery date of June 18, 2018.
On June 5 the oven door broke, I immediately contacted Coast Appliances and they refuse to honor the warranty and send someone to repair it. They originally also installed the appliances

Our dryer at home went caput and instead of just buying a dryer, we bought a set. Because our original washer was still good, we stored the new washer.

When it came to plugging the washer (2 years later) in for the first time, it didn't work. We didn't have extended warranty because we figured a brand new washer should work.

Called Coastal and they pretty much said we were SoL.
Called a repair person in and was told that the washer would cost the same as purchasing a new washer. We figured we were willing to buy another washer from them. I at least felt that I should be compensated in some way perhaps 10% off, a free upgrade, maybe free delivery or save on GST or even a bottle of detergent or simple appreciation for a returning customer or even some type of empathy. I got nothing but a stone cold face. We asked to speak to the manager and she was the manager!

I said we would take our business elsewhere, yet no response. So we walked.

Note* we were good customers, my family & extended family have bought several appliances from them in the last 5 years through our renos, and tenants etc.

They just don't have the aptitude to deal with customer complaints.

Worst service ever. Coast subcontract out their delivery service so don't take ownership or responsibility. The subcontractor doesn't work for you so be prepared for a rough ride. An advised schedule is not to be believed or relied on. And when you call to complain you get told 'not to take attitude' as it's your problem not theirs. Have another appliance order to place. I would rather go without the appliances than to trust Coast with the order.

Ordered a thermador, the sales person ordered the wrong conversion kit from natural gas to propane. Moving into a new house without a stove, company did not offer an electric stove in the interm...ignored our calls
and did not return calls!!! Will NEVER deal with them again! waiting three weeks + for the kit... hoping they got it right this time!!!!!!

When i went to buy a refrigerator and a washing machine, The sales person changed the originally quoted price over the phone and after i brought the matter to the store manager (Calgary, Center Street SE). He offered some discounts but declined to match the price.
This is how the bring the customers to the shop - be careful!!!

I bought Samsung laundry set end oflast year, and I was having a problem with the set since I started using it. First they had to change whole programing panel, first time they brought the wrong one, so I had to take two days of my work to be there when they come. After that I started getting wholes on my clothes and it passed 3 months since I'm dealing with Samsung and coast appliances and they don't won't to do anything to fix the problem, I guess they are waiting my warranty to expire. I already lost 20 pieces of clothes. Don't ever by there unless you want to get screwed.

Well, I purchased a Fridge, Stove, Dishwasher, Wine Cooler and Hood Fan, Frigidaire Pro Series, from coast appliances in Coquitlam, delivered on July 20/16. I spent approximately $9500.00. The problem is with the Fridge, and the here is what I'm now dealing with.
The water dispenser continues to drip and dispenses warm water, the ice maker in the freezer has never worked, the ice dispenser on the door continues to spit out ice on to my new hardwood floor. And finally they is a small indentation on the top left corner of the fridge, that can only be detected at the right angle. I called Coast and was told I had to call warranty, Totem Appliance, and have a repairman come and look at it. They had to order a new ice maker, they could not find anything wrong with the water dispenser or ice maker, but it continues to drip and spit ice on to my floor.
When I asked Coast to just replace the fridge I was told no, I would have to deal with Totem. You would think that if you purchased a new fridge that it would work properly for at least a year.
The person I dealt with at Coast would not listen...I was even willing to buy a higher end fridge...but no that can't happen either.
It is important, in any business, to have good customer service, but doesn't believe that is true.
I wonder what they are going to do should my new floor become damaged because the ice maker continues to spit ice on to it.
I would stay away from this company!!!

Paid for extended five year warranty. Assumed like other extended warranties it was, first year manufacturer plus five on warranty. Five year extended warranty a slight of hand. Turns out , first year is on the manufacturer and only four years on Coast. Fridge went out twice in first three years and Totem Appliance came to fix it. Didn't change out control board which should have done, but only made minimum repairs. At 5 yr +6 months, fridge shut down. Needed new control board. Cost $400.00. Coast said, "Too bad it has passed warranty". When asked why didn't Totem change out control board on earlier calls, response was, "Got it working twice didn't they?" Total runaround. Happy to take extended warranty money but not happy to cover it. I'll never buy from them again.