Well, I purchased a Fridge, Stove, Dishwasher, Wine Cooler and Hood Fan, Frigidaire Pro Series, from coast appliances in Coquitlam, delivered on July 20/16. I spent approximately $9500.00. The problem is with the Fridge, and the here is what I'm now dealing with.
The water dispenser continues to drip and dispenses warm water, the ice maker in the freezer has never worked, the ice dispenser on the door continues to spit out ice on to my new hardwood floor. And finally they is a small indentation on the top left corner of the fridge, that can only be detected at the right angle. I called Coast and was told I had to call warranty, Totem Appliance, and have a repairman come and look at it. They had to order a new ice maker, they could not find anything wrong with the water dispenser or ice maker, but it continues to drip and spit ice on to my floor.
When I asked Coast to just replace the fridge I was told no, I would have to deal with Totem. You would think that if you purchased a new fridge that it would work properly for at least a year.
The person I dealt with at Coast would not listen...I was even willing to buy a higher end fridge...but no that can't happen either.
It is important, in any business, to have good customer service, but doesn't believe that is true.
I wonder what they are going to do should my new floor become damaged because the ice maker continues to spit ice on to it.
I would stay away from this company!!!
- Approximate cost of services:
- $9,500.00