Coldguard Mechanical

This company does not understand who is the customer. The original service was completed in July/05 and I had terrible service and experience from them. The reason I am placing this review is because this same company charged me again for the same service 3 and a half years later! My credit card company is now investigating them for fraud.
My experience began on a hot day in July 2005. My heat pump died and their technician said I needed a new one. Figuring the age of the pump, I decided to replace the unit with an air conditioner.
The owner comes by with the unit the next day and said he has to charge me a bit more because of some extra work his technician did not factor in. Basically, he knew I was desperate because it was a heatwave, my house was overheating and my infant daughter was burning up. I conceded to the charges. This was the start of my problems.
His technician was unqualified to convert a heat pump circuit to an air conditioner circuit. The owner would not come until the next day even though I was promised the unit would be operational the same day. He was rude and yelled at me when I demanded the unit be installed the same day. His wife called me back and said they would send someone. The good news is that they installed the air conditioner. The bad news is that they also burned out my circuit board to my furnace. By this time, I had enough. I called another company to replace my circuit board.

DO NOT EVER USE THIS COMPANY. THEY ARE BAD NEWS!!!

My furnace wasn't working so I called these guys. BIG mistake. They came to my house and told me the computer board on my 4 year old furnace was gone. They charged me $500 for the part and $250 for the labour. Three days later, I had the same problem with the furnace. Turns out one of the rubber tubes that carries water/condensation away from the exhaust blower was clogged which automatically shut down the furnace. I saw them take some water out of one of the valves when they were diagonosing the problem so they knew this was the problem. I ended up fixing it myself but these clowns refused to refund even part of the repair even though I still had the old parts. They charged me $500 for the part but the manufacturer actually sells it for $150. The manufacturer was kind enough to reimburse me their cost. Coldguard Mechanical knowingly ripped me off. I had a newborn in the house and they took full advantage of the situation. I would run from these guys.

I called these guys in my time of need and they charged me $250 for $5 worth of parts. Of course, I didn't learn this until the next day but call anyone but these people. They will rob you blind.