Cosmopolitan Mechanical Services Inc

We had our furnace and air units serviced last week by a helpful Cosmopolitan technician Dave who determined that our vent motor had seized and was in need of replacement. Given both the estimate of $550 and the 18 year age of the furnace we decided it would be cost effective to have the furnace replaced. Within several days technicians Todd and Kyle arrived to do the installation. These guys were amazing. Courteous, knowledgeable and professional on all counts. The new Lennox furnace with iComfort thermostat touchscreen was installed in no time flat. I've been a customer of this service provider for several years now and their honesty and customer service skills are second to none. Thank you Cosmopolitan.

It took them 4 days to get the new installed AC to function during the hottest days of summer. I had to call them a few times to get them to resolve the problem.

AC was installed on Monday. It didn't cool down the house. Reported the problem on Tuesday morning. Technician came by Tuesday evening to investigate. Couldn't do much as the pipes were frozen. Another technician came on Wednesday morning to investigate and identified the problem. The service manager came the evening to confirm the findings of the technician that came in the morning. The problem was finally resolved on Thursday late afternoon after their best technician came and re-did parts of the install.

I would be more understanding if I didn't have to take time off for so many days to be at home waiting for the technicians to show up.

They could improve on the following:
1. Advise customer on timeline of resolution and provide specific time period that technicians would come by.
2. Recognize the inconvenience and discomfort caused to cusotmer and provide a small goodwill gesture like a free first maintenance.

Overall, I think this is a good company to work with despite my experience.

A few years ago I did quite a bit of research on a new furnace and air conditioner. I purchased the Lennox brand from cosmopolitan after meeting Anther Hassan. He was honest and professional.
As part of my warranty, I scheduled the yearly maintenance for today. Anther arrived on time and got to work. He is very thorough and efficient. Happy with the services from this company.

i got the ac and furnace serviced from cosmopolitan,
Mr athar was the technician ,very imformative ,he explained and showed me everything what he was doing ,
excellent service cant ask for better ,best service person ive dealt with soo far ,i highly recommend Mr athar for the service for ac or furnace .

Ather Hasan was my technician and did a great job. Fast, clean and very friendly. Showed me all the test results and charged a fair price. this company also did my install. Great job.

Just got a few words to say , RAFI IS THE BEST !!!!!!!!!!!! He is very thorough. And he explains what he's doing and should be done properly for the furnace.

3 years ago, we had a Hepa filter system installed in our house by Cosmopolitan. The salesperson, Paul Sushobhan was extremely helpful and left a very good impression on us at that time. This past summer, we decided to replace our air conditioner, and knew that Paul would be the right person to contact. From Paul to the installer, they were very helpful and accommodating (we also wanted the A/C moved from the back of the house, to the side). Everything went well, the high Homestar rating has been confirmed once again.

Cosmopolitan mechanical team were excellent. There service man Dave did fantastic work. Our furnace is almost 25 years old which was not working and preforming properly. Dave came and just serviced the furnace which took him around an hour. After the service furnace is very smooth. We are getting lots of air and happy with the service.

Ather Hasan was so friendly and knowledgable when he came to maintain my Lennox furnace. He took the time to explain everything about my furnace and how it all works. Thanks Ather!

One of the hottest days of this year we noticed our A/C wasn't working. I made a call to Cosmopolitan in the morning and the technician responded on the same day. Sam was so polite and professional! What a positive experience. He had the part on hand and repaired our AC within an hour. Thanks so much!!