Cozy Comfort Plus

After 10-years of worry-free service our Air Condition broke-down on the hottest day of the year. I was fortunate to find Cozy Comfort Plus in one of our local directories. They were very informative over the phone and let me know all of the options that were available to me. Even though I didn't give them the go-ahead until noon they were out to my house by 5:30 and had completed the job by 9:00. I would not hesitate to recommend this company to anyone - the level of customer care and service that they displayed is very rare these days and should be applauded.

I had a Cozy Comfort technician come to repair my compressor and considering it is the hottest day of the year I was glad I could find someone to come on such short notice.
My wife was home at the time and the tech identified the issue (needed a new capacitor) but before my wife had the chance to call me to discuss, the tech had already replaced the capacitor and added refrigerant.
Now I am not an air conditioner technician but I do understand how these things work (I have an engineering degree) and my wife made it clear that we wanted to discuss the repairs before anything was done. However we were not given this opportunity and the tech said "I do not work that way". I never agree to a repair without knowing the cost and fortunately for everyone is was only $400 and not enough to make an issue out of.
While I am happy my air conditioner is working again, I am not happy with Cozy Comfort and their repair technician.
I would highly recommend using another company unless you are desperate like we were.

Met Brian at the Home show where I went specifically to get a deal on a Carrier high efficiency furnace. Brian came to the house and provided a weath of information on our HVAC system.
Purchased the 96 Carrier with the Infinity controller. Hydro bill dropped $60 for Feb/March period. The furnace is so quiet that even standing beside it you have to listen carefully to see if it is running. The low fan setting saves money and keeps the house evenly heated. Brian is knowledgeable and pleasant to deal with. We are now having a high efficiency heat pump/AC system intalled by Cozy Comfort in a few weeks. I wouldn't hesitate to recommend this firm to anyone considering HVAC updates.

We wanted to install a new A/C so we gave cozycomfortplus a call after being referred by a friend. The salesperson who came to visit was very nice and explained to us what needs to be done in a professional manner that was easy to understand. He took the time to do a thorough inspection of the area. They offered us a very competitive price for their product. We would recommend you giving them a quote first before any other place so you have a good sense of what to expect.

Cozy Comfort Plus Inc has been our HVAC Heating and Air Conditioning consultant for the past 15 years. They have done many services and consultations for us. They have given us excellent service. They recently installed new ductless air conditioners for our new house. I have found their sales, installation and service personnel to be very friendly and professional. We strongly recommend Cozy Comfort Plus to our friends and relatives. Thank you cozy comfort plus and staff.

"We recently purchased and installed one Lennox Furnace, Humidifier and Programmable thermostat. The salesperson was very informative and explained all our questions to our satisfaction. The job was done in a very efficient and professional manner. The technician explained the operation of the equipment to our satisfaction and left our place respectable. We were pleased with the end result and we strongly recommend Cozy Comfort Plus to our friends and neighbors. "

We purchased and installed one Lennox Furnace, one Lennox Air condition, Media Air- cleaner, Humidifier and Hot water tank last year in March. The salesperson was very informative and explained all our questions to our satisfaction.

As for the installation, everything still works one year later, with no major problems.

The job was a big one and it it took the installers a full day just to disassemble and remove the old furnace (1970s vintage monster), so I will give some leeway to this review. All of the old waste was removed cleanly.

However, due to the extended removal time, this meant that we were without heat for that night and most of the next day.

We were not informed ahead of time that we would be without heat for the night, and being March, the house got very cold. Luckily I already had a couple radiant room heaters in storage, otherwise we would have had to find somewhere else to sleep.

Some other minor complaints which keep this from being a 10 start review are:
- plaster and cement debris was left around and under the new water heater. Otherwise the area was left clean.
- the opening in the wall for the piping to the A/C was not sealed correctly (I later used some spray foam to seal it). It was only loosely packed with some loose foam sheeting.

Bottom line: Everything was installed and works fine. Price was reasonable. Some minor complaints.

We recently purchased and installed one Hi-efficiency Lennox Furnace, one Lennox Central Air condition, and one Lennox Electronic air cleaner. Brian, the salesperson, was very informative to all our questions and the Technician was courteous and professional. The job was done in a very efficient and professional manner. We strongly recommend Cozy Comfort Plus to our friends and neighbors.

Cozy Comfort checks and services my A/C and heating condition annually, and I am very pleased with the service they have provided to me. I annually renew my A/C and heating condition insurance with this company. Overall, I am very satisfied with the annual maintanance I recive from this company.