Purchase and installtion of a new Goodman Furnace and A/C
It was time to replace our 20 year+ furnace and air conditioner.
I invited a number of contractors to bid on the job - Lennox,Carrier and Trane. What I got were salesmen who were forceful,who couldn't answer specific technical questions regarding their product, or the installation. Essentially, they were using the various rebate program offers as the "carrot" to complete the sale.Wow, was I surprised.
Then I went to HomeStars.com and found Cozy World and I invited them for a quote. It was refreshing to deal with Boris, the owner and a licensed HVAC technician. He was honest, courteous and straightforward and was able to answer ALL of my questions. He described in detail the Goodman product, warranties and the installation. I was highly satisfied and contracted them for the job.
The Goodman furnace and Air Conditioner was installed by an equally knowledgeable and professional crew.
Clearly, Product and Customer Service is priority ONE at Cozy World and I highly recommend them.
- Approximate cost of services:
- $6,500.00
- What could this company do to improve their services?
- Absolutely nothing!
- Any advice to offer fellow homeowners facing a similar project?
- Sales techniques can be learned. Credibility is earned. Be aware and beware when selecting a contractor. Never select a contractor who criticizes and devalues the competition in order to promote their product. Finally, RESEARCH, RESEARCH RESEARCH!