Creative Carpet One

Looked to cheaply replace carpet in full basement prior to selling my house. The price was very reasonable and installers did a good job.

Points off for using my dumpster without asking. They filled about a quarter of the bin which left me less space. They offered a small discount.

I got quotes from a few places in the GTA (all the others were 10-12k) but I could tell as soon as I contacted Creative Carpet One (they now also go by Creative Flooring) the service was different. The other competitor I was seriously considering refused to come measure before giving me a quote and didn't even mention we can lay vinyl plank over the kitchen/entrance tiles instead of grinding the tiles down - which Rick did and ended up saving me about $2000 in labour. We did a beautiful Twelve Oaks luxury vinyl, installed nicely with a 5-inch high baseboard and it looks amazing. But what impressed me the most was the old-school customer service. Rick (the owner) is the type of owner that will patiently answer any and all questions, go to lengths to keep you in the loop, research the best price for the baseboards, accommodate your schedule and requests. Brenda was equally thoughtful and patient helping me choose a flooring brand and shade that worked with my tricky granite counters and the overall look I was aiming for in my mind. They gave service at a level that you almost never see any more. Other places were pressuring me to commit to the job without coming to measure my place, without helping me choose baseboards and without explaining key aspects of the install. Rick worked hard to consider the odd angles in my odd-shaped condo layout, saved me approx. $2000 by laying vinyl over the tile (which the competitor hadn't even mentioned as an option), and shopped around to find me stunning MDF baseboards cheaper than the real wood option. The installer was John and he did lovely work. I'm not a wealthy person, someone with a huge budget, nor a person who takes this kind of investment lightly. Rick and his team treated me and my wee condo with the same level of service & craftsmanship you'd expect on a huge job in an Oakville mansion. That is not a common thing these days. I'd give 11 stars if I could.

We have hired many contractors with just as many horror stories. This company was an absolute pleasure to deal with. Rick and his employees did everything they said they would in a timely fashion. Absolutely thrilled with our floors and our experience. Thank your Rick will be calling you again soon

WAS RECOMMENDED BY A FRIEND WHEN WE DECIDED TO REDO OUR BASEMENT FLOOR. DEALT WITH KELLY AND SHE MADE SOME OUTSTANDING RECOMMENDATIONS TO COORDINATE WITH OUR DECOR. WE DECIDED ON A VINYL PRODUCT THAT LOOKS AND FEELS LIKE WOOD ALONG WITH A COMPLIMENTARY CARPET FOR THE STAIRS. THE INSTALLERS DID AN OUTSTANDING JOB AND THE FINISHED PRODUCT IS WARM AND INVITING. WE RECOMMEND CREATIVE CARPET IN MARKHAM AS THEY KNOW THEIR BUSINESS AND WORKED OUT A PERFECT PRICE FOR US.

Creative Carpet One in Markham was a great company to work with. Brenda was very helpful and patient with us reviewing a myriad of alternatives, giving us very helpful suggestions. A quote was received in very quick order, installation was booked and completed within two weeks. The installers were courteous, efficient and professional.
We would gladly work with this company again.

This company was recommended to me by a friend.The owner came over with samples,measured and emailed me a quote.The installers were very good and honest.I left them in my house without a worry.They were clean and when i got home from work my house was spotless.I feel like I am in a new house

From product decision-making to preparation, timely installation and cleanup, the entire project came off without a hitch. We love the new look, feel we got great value for money spent and would not hesitate to recommend this firm for their outstanding work. Thanks to Brenda at Head Office and kudos to installation crew Doug, Chris and Mike for their workmanship and professionalism.

Redoing the carpet in our living and this was the best place we found, after shopping around for a while! The staff were so friendly and helpful in regards to their knowledge about the product and answering any questions that I had. They wanted me through every step of getting rid of old stuff, purchasing new stuff and installation. And the deals were amazing! I was so impressed with this store and would definitely go back for all of my flooring needs!

Absolutely first class in all repects. They were very helful in chosing what product to use and in colour choice. The carpet looks fantastic and we're only sorry that we didn't use them on previous prjects. WOULD USE THEM AGAIN IN A HEARTBEAT. Very satisfied!!!!!

we had our basement flooded .the staff helped a lot showed a lot of compastion and care with installing new carpet . after service was very good very satisfied and would recomend this company