Decorium

Really poor customer service. We bought a few pieces of furniture for our new condo from this store. The pieces that were in stock arrived in fine condition--although the delivery people left a large cardboard mess in the hallway--but they felt too large in our small space. Knowing they had a final sale policy on delivered items, I knew I couldn't return anything. So instead, I phoned them to request a cancellation on two more pieces that we had ordered but had not yet been delivered. I explained that the pieces simply would not fit into our small condo. On the first call, I was told that my salesperson Renata would call me back to make the arrangements for cancellation. She didn't call me back. So I phoned her again the next day and was able to reach her. I explained my situation and she said that their policy for all items was no returns, but when I pleaded for her to try to do something, anything to help us out--credit, exchange--she said she would talk to her manager and phone me back within an hour. It has been a week now and I have not heard back from her and at this point, I do not expect to. The customer service is just awful; they are not willing to work with you at all. I highly recommend buying your furniture at a store that cares about its customers and has a flexible return policy.
UPDATE: In the end I didn't get any resolution and I just got notified that the chairs that I ordered are ready to be delivered. This, despite trying desperately to cancel the order a month ago. Very, very bad customer (non) service. It's made even more disappointing by the fact that the initial salesperson had been so friendly and gave us the feeling that we could trust her to take care of our needs and not take advantage of us.