Enercare Home Services

In Oct/2012, had my rental water heater replaced with exactly same model from direct energy as it broke down. Serviceman said it would cost $300 to pay for new white exhaust pipes due to regulations and I was okay with this as it is due to regs. When sub-contractors came to install they said it will cost more than double that amount .I needed the tank so I regretfully agreed to pay a slighlty reduced amount from the $600. Than worse is that D.E. changed my rental rate from 21.95 to 28.99 per month as a result of replacing the water heater. I have been arguing with them since January 2013, about this uncalled for change in my rental rate. I am still waiting now for months for them to provide me a copy of any written document that enables them to change the rental rate resulting from replacing a defective water heater with a new exact model as the old. it has been a horrible ordeal so far. This will cost me an extra $100 a year for the next 10 to 15 years.