Edit: Feb. 2013
The tension wire to the lock on the garage door has frayed (see photo) and about to snap locking the door permanently. I emailed Doods - this is obviously a manufacturing or installation defect.
Instead of agreeing that it is a problem - (note this door is only opened about 2-3 times a week - not daily) that the main component of opening the door should not fail in just over two years of infrequent use. The person clarified that I have no warranty (expires after a year) on the parts that will obviously break. I reiterated that two years of infrequent use is not acceptable and asked should all customers expect to spent $150 (or more) fixing the tension wire every two years or less?
The only solution offered was to pay full service rates and parts estimated at at least $150 plus tax. I feel strongly that this is a really poor solution for a $900 door. I would have been fine covering the costs of the repair technician and wire ($50), but to try and make money off a job poorly done.
I need to replace my second garage door and was simply going to phone Dodds, now I will have to start my search again and ensure no friends of mine uses a company that thinks this kind of defect is solely on the customer.
Original Review ---- Null
I took months to finally get my new garage door - I got four quotes and took great care to choose the right company - and I am very happy.
Dodds did a great job. Friendly and informative quote. Three weeks later I got a call to the set up my installation (as quoted). The next week my new door was installed. Efficient installer work steady, left a clean site. My new door is great - light, secure, great fit.
Thanks.
- Approximate cost of services:
- $900.00
- What could this company do to improve their services?
- Recognize that something that breaks so quickly is a problem of the product - if they think this type of defect is acceptable they should tell customers to expect to replace parts withing two year or less. If they stand behind their product there should be some consideration for situations outside of warranty.