Drainworks replaced an original cast iron stack in our basement which had cracked, as well as the original (100 year old) drain system in the basement and extending outside to the city sewer connection. They also installed a new drain in the basement and several clean out accesses (which were lacking in the old set up). This was a big job. We were very impressed by the professionalism of Chris, Lou and Armando and with the tidy, efficient work done by Misha and his team. All work scopes and quotes were detailed and in writing. The work was followed up by a post job inspection and written report on what had been done. Lou and Armando were very pragmatic and gave useful advice. They were also willing to listen to concerns and get customer input and did not hesitate to explain everything they proposed to do and check to make sure that everything was understood. We were kept informed about what was going on throughout the job, and additional input from us was sought as necessary. Appointments were meticulously kept (the start date for the drain replacement was even moved ahead by one day, after checking to make sure it was okay). Very pleased with the work done and with the professionalism of this company.
- Approximate cost of services:
- $15,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
**Thanks Brian** It was a pleasure reading your review to learn how happy you were with the service provided from start to finish and from all involved. At DrainWorks we strive to provide exemplary customer service paired with quality workmanship and meticulous attention to detail. It is very rewarding to know that our efforts have left you as a satisfied customer. We certainly appreciate you sharing your experience here for all to see. Thanks for choosing DrainWorks; we look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.