We picked out tile for our fireplace with furry doesn’t help it was all good. We arranged for installation through them. The tile was installed satisfactory. Then after a short time tiles begin falling off. I went to the store and ask for Farida for a new corner piece as it totally broke. She said they did not sell it anymore she would have to go to the warehouse to look for it. We were going to sell our house at the time And we needed it fixed. I have gone back three times and still no help. So in the meantime I haven’t had that corner piece and doesn’t look like we can replace it so we are going to have to redo the fireplace. Not very happy
- Approximate cost of services:
- $2,000.00
- Company Response
Hi there. Sorry you had a negative experience with us. The job you are referring to was done over a year and a half ago. At that time, we informed you that the edge was not stable enough for anyone to step on, and your response was that you would be careful and not allow anyone to step on it. Also you refused to buy extra pieces at that time, which I strongly encouraged you to do. Then you came by twice, three months ago, after such a long time, asking for a replacement piece. I ordered it, but because it was natural stone, it was not an exact piece. I then searched to attempt to find it back East (Toronto). At that time, there were strikes with transportation and it was delayed, which I warned you about. I have the piece now, but it seems you've taken the extra step to write a negative review instead of resolving it the right way. Therefore, I cannot and will not help you any more than I already have, the onus is on you considering such a long time has passed since this job was completed, I gave you several warnings about the weakness of the edge, and asked you to buy extra pieces at the time of installation.
I always go above and beyond to make my customers happy. I did that with you, but the response from you was negative.