Enbridge Energy

My wife and I received a gas bill (finally) after 8 months for a total of $8000 approximately. After calling their customer service and trying to explain to them it was impossible to consume $6000 worth of gas within a month without a leak, they directed us to the department in charge of our bill--Mass Marketing, because this department was the only one that could help us, while stating, 'Enbridge does not make billing errors'.

We called and left messages on their voice mail for almost 6 weeks. Enbridge finally returned our call when the Better Business Bureau was contacted and a formal complaint was made. Boy did Enbridge call us in a hurry. Their original caller was rude and condescending implying we shouldn't have filed the complaint and been more patient.

Finally after a week, another rep called us to acknowledge and correct their error, and provided us with extra time to pay the amount in arrears without charging interest.

They were very good at answering all my questions. They arrived on time and they finished on time. They brought in an aspestus removal company, which were very efficient and very quick. Overall I was very happy at how they handled this job. In fact I've been in touch with the removal company to remove more of the aspestus.

Excellent - they put serious effort in to trouble shooting the problem. They certainly didn't cover their cost on this repair as at one time there were 3 service technicians in the house. First call out was at midnight and while the repairs took several days the repair was unconventional. Finally the head of engineering from the equipment manufacturer was called in and the problem solved - permanently.