We ordered a front door with transome and screen door. After waiting many months we finally got it installed. The two men who did the work did not bring the right material to finish the inside and left us with no finishing trim on the inside and they also scratched the new lock set that they had trouble installing. My husband paid them believing that they did not have the skills or the equipment to adequately finish the inside. I called the company about the unfinished inside of the door installation and the scratched lock set.
The receptionist who answered the phone assured me that a manager would call me about the issue and no one ever called. After several calls to the office , I finally called the salesman who finally came out to see the issue. He promised us that a new lockset would be ordered and installed and that someone would come back to see if they could properly finish the inside trim for the door. After several more calls, nothing has been resolved and the lock set has not been replaced. That is what you get from Clera for your $7000.00. Spend your money elsewhere, maybe you will get better customer service. On a final note, the door does look good from the street too bad the job was left unfinished.
- Approximate cost of services:
- $7,000.00
- Company Response
Dear Jane, We have already instructed our local branch to look after your service on a priority basis and assure you that they will be able to accommodate your request in timely manner. We apologize for the inconvenience and hope that you will be very happy once they finish the pending work. Thanks - Clera Admin