I had a full window installation at my home last year. When the windows arrived, the window colour did not match the colour swatch that we chose the colour from. After lengthy discussions with the Clera, they told us that they would either repaint after installation or provide us with a $2500 discount. Clera has not provided us with our $2500 discount as promised in writing and has not responded to our emails.
- Approximate cost of services:
- $35,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Customer, We apologize for the inconvenience, however, custom colour matches can be tricky and, while you may not be completely satisfied with the exact shade of your painted windows and doors, they are well within industry variation tolerances. This was verified by an independent lab analysis which showed an Ecmc of 0.3. Industry standard is 1.0. Yours was an excellent match.
Rest assured that you received an excellent quality product, including the paint finish. We are sad that you are not 100% satisfied but, as noted above, your colour match was in fact very good. We wish you good luck and hope you enjoy your windows and doors for long time - Clera Admin