Geek Squad

Dropped offmy almost dead MacBook Air. Paid for diagnostic and back up of files and email. Over a week later, told we needed a new motherboard and battery for $1100. Decided to buy a new laptop. Asus brand. Of $179 +tx for install of our old pics music etc. We're called to pick up laptop and wait 49 mins as they were busy with other customers. They forgot to install Microsoft. Wait 15 mins and go home. Get home, out pics and emails aren't there. Try to call 3x no answer. Drive there, explain situation, sales guy apologizes and says he will personally get the pics and emails, will be ready early the next day. Don't hear from them the next day and drive there after work as I called 3x and left a message-n call. Get there, it's not ready. They finish it quickly and out emails aren't able to me moved and they act like I'm clueless because I didn't know that Outlook isn't compatible and they can't save the email. I say to the The "geek" that my laptop was a Apple and they should've been able to tell me that first before I paid to have data saved and then migrated. The man I dealt with was apologetic and did refund the second fee of $179+tax. The next day, we returned the laptop after backing it up ourselves. Going to Apple, getting another Mac Air-might be pricier but the service outstanding!!! Never going to Best Buy or Geek squad again. Whatever money I would've "saved" I spent in time, energy and stress. Not Worth It!

I Paid $15/month for iPhone protection plan for the past 1 1/2 years. i had a very simple port charging issue that could have been fixed in about 10 minutes at a retail store. As there is no place to have a phone fixed in Toronto, i opted for the "advanced" replacement. they charged me $920 deposit (until they receive my original back) and sent a new phone. the new phone was also defective and are now charging me an additional $920 deposit for another new phone until they get this one back.

Terrible service - i plan to cancel this once all the deposits are off my card.

Do NOT buy top loading Whirlpool Washer. This is the 2nd time the cover broke in less than 5 yrs. Don't buy from Best Buy. NEVER BUY BEST BUY extended warranty. Geek Squad for these products is inefficient and rude. Whirlpool claimed they never got info. from Best Buy. Best Buy said they sent it.; then implied it was my fault it was broken. Topped it off with -I could wait 60 days for the repair!!!!!- And that's for repairman diagnostic; to see if it can be repaired or if they want to repair it etc etc. That's not not even the repair!!!

Had problems with windows loading up. they told me "software" is not covered by my plan. i told them ship to it to the manufacturer. they said "we are the testing center for this manufacturer".

Job was not done properly, one input was not connected at all. And they do not stand behind their work. Very unprofessional for a company such as this, who come into your home and you pay for a service that they don not complete.

WORST PROTECTION PLAN EVER - my phone was taken and they are continuing to take my monthly payment despite there is no longer any phone to protect. On top of that, the sales people said I could cancel at any time. Please never buy any protection plan from geek squad. Others plans are way more inclusive and cheaper.

Our projector and screen were installed on March 5th 2014. The two employees who had promised to return with a cover plate to hide the wires in our boardroom. It's been over three months and nothing has happened. I have phoned multiple times, and made appointments, but they keep getting "lost" in the system, and we keep having to reschedule. I certainly hope that this gets resolved soon.

I purchased and hp laptop from best buy in mississauga and bought a $250 extended warranty for it from geek squad. The laptop's battery stopped working a year later and after contacting best buy i was told that it could be replaced for free because it was covered by that warranty. This was confirmed by the person at the associate at best buy when i turned in the laptop. It took them two months to "fix" my laptop and when i went to pick it up i was told the battery replacement wasnt covered by the warranty and they just reinstalled the windows in my laptop and wiped all the data instead. This took them 2 MONTHS to do! They installed windows 8.0 which wouldn't updated even after me trying to do it 5 times. The windows has now crashed a month later and my laptop won't turn on.
So basically they have poor slow service and the employees barely have knowledge of their services. No point paying extra money for the warranty. I would recommand yoi spend that money on getting the repairs done from somewhere else where it would be faster and might even cost you less.

I needed a printer for my Google Chrome laptop. Since this is a new laptop for me I asked what for printer would be suitable for the Google Chrome. Showed them which laptop I had, bought the printer they advised and wouldn't you know, it is not working. Apparently you need two computers for it to work. One has to be on when you print from a cloud. Did they tell me that? A big fat NO. Will I go Back? NEVER.

My service from GeekSquad (Angrignon Plaza, Montreal) has been absolutely terrible, and I would like to warn anyone interested in using their services or, particularly, purchasing their warranty, to stay away at all costs!

Here is my experience:
After damaging my laptop, I brought it in to the GeekSquad to request an estimate for my insurance company. I was told by the GeekSquad employee that it could not be opened for inspection on site, and that I had to pay 70$ to have it sent to the manufacturer. I paid the sum, and 1hr later received a phone call from another GeekSquad employee, telling me he had just opened my laptop - clearly showing that the first person I spoke to didn't have a clue what he was talking about.

When I finally got the estimate, it was a complete joke: a piece of paper with the cost of a motherboard on it, with absolutely no indication of the specific laptop or customer. I had been very clear however that this was for an insurance company and had to be official. I would have thought that a big chain like this would know how to handle this very basic request.

I nonetheless paid for my repairs (back in December) and have since not been contacted even once with information, even though it has now been 2 months (I was told around 10 business days). I have called many times - it is almost impossible to get anyone to answer the phone and there is no voicemail. When I was finally able to reach people, I was consistently told that my laptop was still at the manufacturer's - in fact recently, I found out that it had been returned and a new problem was found, so it was shipped out again, without any information being sent to me.

I have been very patient with GeekSquad and patiently waited, but this is absolutely ridiculous. I originally brought my laptop in 3 months ago, and it has been quite a challenge to work without it. I recently emailed GeekSquad, as they will not answer their phone, and have received no reply. I will obviously never again be using their services (there are many much more competent computer repair services) and strongly recommend that you stay away from them, unless you need help with something like turning off the CAPS lock...