Hillcrest Plumbing & Heating 1967 Ltd

My mgt company called this company to investigate why there was no hot water. the plumber, ED, came in for 2 hours for troubleshooting cost $338 + GST, and do nothing . He said need to replace the water tank because it was old and dusty. He replaced the water tank, initially he quoted the price $1700 + GST all inclusive, however, later, he said he could not remove the water tank by himself and asked a helper to help and charge another $380, total bill was $2418 + GST + $2538.90. The company did businesses not honestly, I believed to change the water tank is by job and not by how many people to work this job. it was not fair to the client. Plus the 2 hour troubleshooting cost $338 should be included into the package. Plumber said his boss charged this 2hours troubleshoot because he travelled back to the office twice to complete this task. It is unacceptable. Never heard water tank replacement was paid by how many people to work

They were the most competitive for the project. They provided quick service. Project took 4 days. They did excellent work. All clean up and removal recover the trench was done excellent.

Normally I don't bother with these reviews, but again keep finding things that were not actually replaced. Original toilet handle fell off yesterday broke. Was supposed to have been replaced. My bad, I didn't examine each part they said was done, took 3 visits . Once didn't bring seals and parts. Remember paying for each visit. Different people. Took 2 and a half months to complete work between delays. No shows. Cancelled apts. Taps just spin to this day.. water comes out on or off. No regulating the flow. They said that's the way they work. We are an older couple, Just didn't want to have them back, obviously they send people who don't care Only thing that worked was the toilet wax seal replacement.

BEWARE - this company preys on the elderly. My 96 year old mother who lives alone, spent thousands of dollars for many unnecessary visits and to replace parts that didn't need to be replaced. Then they provided a quote for $15,000 to dig up the sewer line, which we had another company look at and was totally fine... Shame on this company

Last summer I paid Hillcrest to prepare for a water meter from Surrey. They did the work promptly and I made the mistake of paying in full. Then they needed to apply to Surrey for an inspection so a meter could be installed. Despite many emails back and forth, they did not apply properly until I finally got someone from Surrey to contact them and walk them through the application process.This took 2 1/2 months. When the inspection was finally done, it did not pass for 3 reasons. They had to return and dig up my lawn again in order to comply with Surreys regulations. It did pass after the second inspection. However it had been 3 months since I hired them. In that time I continued to pay Surreys charge of $500 for 3 months of unmetered water.

Hillside's Louis Rattlesnake came to fix a gas leak in our laundry room. He provided fixed the gas leak and noted that the water tank was leaking. He provided an explanation of the options and provided a quote for the work.
The next day Hillside's Anas and Munir came and replaced the water tank with a tankless water tank. It was a bit of a complicated job is our tight old basement.

All three of Hillside's employees were courteous and professional. The work was done with explanations at every step of the way. I highly recommend this company.

Jeremy did a few tasks at our condo, and was very honest and efficient.
We are so pleased with the job he did. Highly recommend this company, we always use them and are never disappointed! Thanks Jeremy.

More expensive to do same job than other company/plumber, sales guy didn’t fully disclose all the possible costs and blame customer for not asking, even they was asked what other costs we may expect. Did not proceed with full diagnostic procedure and communicate with customer before taking actions after hours of works without success. Owner/boss said would call back but never did.

We are undertaking a kitchen reno and decided to have our heating needs reviewed. We contacted three prospects using Homestars and Uncle Bill's Hillcrest Plumbing gave us the best advice. No nonsense straightforward honest opinion. Gaining trust is a big factor in choosing where to spend your hard earned money. Dan (?) Service Manager delivered in spades. We ended up contracting for a number iof small upgrades. My only negative factor was the trades-person that showed up didn't know the extent of the job beforehand and had to make three trips in order to complete everything. Not sure is this was an office issue or work ethic. Nevertheless, they did a great job in the end.

Thank you Dan. I have been telling my colleagues, friends and family that when you need a plumber choose, Uncle Bill’s Hillcrest Plumbing.

After 3 years, Uncle Bill’s Hillcrest Plumbing returned to fix a failed sink installation. Not all jobs go right so when it goes wrong, this is a sign of a great business with truly superior customer service and workmanship. As well, please acknowledge Jeremy for his professionalism and work ethic during both his visits. You just made a customer for life for myself and my family. You have just given me back my faith in a truly great business model for the trades.