November 2009 ,our basement was flooded due to a sewer backup. We called Hillcrest. They sent 2 men out to clear the blockage in the sewer system. They informed us that we would require a new back up valve and a high water alarm. Three or four days later a new plumber came fromm Hillcrest to install the new valve and alarm Mark, the plumber wasn't on the job 20 minutes before he said he had to leave to get some parts. He returned in about half an hour or so, left again after working a few minutes,came back again several times on the excuse he needed another tool or part.
He appeared to us that he did not know what he was doing or how to fix the situation. He kept in touch with the office by phone several times asking them what he should do.
My wife was so concerned she phoned Hillcrest and asked to speak to the manager. She asked if he was a regular plumber or an apprentice.
The manager said he'd been on the job for a few years. We were not happy with this situation to say the least.
- Approximate cost of services:
- $700.00