Home Depot - Gerrard St E

We bought a bunch of materials from the Home Depot at Gerrard Square for our warehouse facility - wood, drywall, screws, etc. We're pretty happy with how everything turned out.

We've never had a problem with Home Depot's products. Their materials and tools are of good quality. However, their customer service definitely has room for improvement. They are not horrible by any means, but their staff can be a bit impersonal at times. If they could put some more effort into this area of their business, they would be a perfect 10.

This is our neighbourhood hardware go-to for hardware and home improvement. It isn't as big as other stores, and some of the staff aren't as helpful as others. That being said, some of the staff are amazing, and you know what you are going to get at a big chain like this. Convenience, hours and selection are what make this a positive place to shop. Prices are reasonable. Most of the staff are very friendly, and it's good to see that they are hiring to reflect the diversity of Toronto.

They over promise, charge double the normal rate for painting a 550 square condo, quote did not include painting the bathroom way over priced and no respect from compliance dept.

As the title says, never bought thing from Home Depot(Gerard Store to be specific) if you don't wanna deal with the huge hassle afterwards, inexperienced deliverers and unprofessional customer services. Below is the whole story.
I bought a dryer and washer at Gerrard Home Depot on Sep.6th, 2016. Because of work I can only have my appliances delivered on a Saturday, so I selected the first available spot, which is almost three weeks after, on Sep.24th. The sales guy told me it will arrive that day any time before night. I asked him if it's possible to give me a smaller time range, in the afternoon specifically, because my condo has pretty strict rules on the use of moving elevator. He gave me a straight NO, and he wouldn't even mark a note on my order for me. Later I found out I could specify the delivery window by calling their project support team provided it's a reasonable reason, so this guy probably just wanted to save himself some hassle.
After three weeks doing laundry at a local laundromat it's finally Sep.24th. I cleared all my schedule and waited at home. Tic tac, no one called me, not even a voicemail. I called them the next Monday when they told me "oh yea we tried to reach you but you weren't home but anyways the new delivery is scheduled on Thursday Sep.29th." I WAS AT HOME THE WHOLE TIME. I didn't want to argue with them because they could always blame it on the circuit/reception. (I later confirmed with the security guard downstairs, no one came.)
I didn't want to wait for another couple weeks for a Saturday so I asked my manager if I could move my lunch time to whenever these guys deliver my stuff, I will just run back(I live blocks away).
And here we are on Sep.29th, I got a call from them at 1pm and I thought this headache is finally over. I was wrong. Two delivery guys came with my dryer and washer, but they told me they didn't have the stacking kit. I purchased the kit together with my dryer and washer and the salesperson told me it will come together. "They must forgot to give that to us." Said the delivery guy. So here they are with the dryer and washer but they couldn't install it for me because they didn't have the stacking kit. So they dumped them on my living room and left.
At this point I am angry, this is the most irresponsible and unprofessional delivery service I have ever had. I called them again and guess what, the stacking kit was inside the box with the dryer but they didn't know. She gave me another number to call because apparently this is out of her hand. I lost counts of how many calls I have to make at this point, but I made this call and this customer representative told me she will send out an "email" because no rush, this is just another upset customer she got and who cares about them. She wouldn't even get me to talk to the manager.
Now I am waiting for her to call back, God knows how long this email will take.
I am speechless. This is the first time I ever bought appliances from Home Depot but it was my fault, I trusted in them, should have gone to somewhere else. I am not telling a story, this happened in real life. If you don't want to go through what I have gone through, when you see a Home Depot and decided to stop by and check out something, keep driving, you will be better off anywhere else.

Hello,

Home Depot was very helpfull in informing me of my choices of material to fit the space and my budget. I strongly recommend them.
I was thinking of installing a vinyl flour but the associate told me that a ceramic flour would be more durable.

Paolo

Home Depot had a third party perform a roof replacement on my house. All in all it was pretty painless. They did a pretty good job at cleaning up but they did leave a few scraps here and there.

I went in not know what kind of paint to buy or the supplies I would need to do this job myself. I left know what colours I wanted, what kind of paint would work best for my budget, and the supplies as well. The staff were patient, and answered every question I had.

Before moving out of our previous condo, we had to clean the carpets. Instead of hiring an expensive company to do it, we decided to try it ourselves. The folks in the tool rental area at the Home Depot on Gerrard were very helpful - they set us up with all the materials we needed, and gave us a quick demonstration. The actual machine they rented to us was very easy to use and did a great job with our light grey carpets!

I needed to purchase wood for building some shelves in my basement. The staff at the store were very helpful in working with me to determine what the best approach for my project was, got my wood all cut to size, and helped me load into a rental van. Overall, great service.

the selection and knowledge of the staff at this location was amazing. Not onlywere they helpful in the selection of a material type they were able to me to decide on the right colour ~