I bought a sofa set from these guys in April of 2014. Was told that we had one year warranty. Cushions sagged within 6 months of usage even though this was a Canadian made set. I requested a service call and was told that they will be there within a day or two. i went 4 more time within 8 weeks and no one showed up. Rosemary (sales) told me to bring the cushions in and she will service them. Brought them after Canada as requested and i had nowhere to sit for 1.5 weeks and the cushions sat in the store the whole time. Went back and was told to give them 2 days and they will be all fixed went back after two days and they were still where i left them! Terrible service... complete nightmare. DO NOT WASTE YOUR TIME AND MONEY. You can get same thing anywhere else as they all sell same thing all the time.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?