Ideal Sofa Canada

Krystyna and the team at Ideal Sofa are fantastic. We've used them twice: once to create a custom sectional for our living room, and again to create a custom entryway bench/settee. Both pieces fit perfectly in our home, the fabric choices are fantastic and the team went above and beyond to build something truly special that fits with our décor. Highly recommend!

Krystyna and her team at Ideal Sofa were wonderful to work with! Their attention to detail, design, and craftsmanship is like no other. I am a very indecisive person, and Krystyna was always available along the way offering her genuine opinion and expertise which I truly valued. We are so pleased with how our custom leather banquette turned out, and it is far beyond what we had imagined! We love it! Thank you Ideal Sofa for helping us create this beautiful piece of furniture!

From every perspective, my experience with Ideal Sofa, can only be termed as outstanding. First, all of the four items I ordered - banquette, couch, bench seat, mattress - were expertly designed, solidly constructed, and much attention was paid to details including shades of colour, grade of leather, type of cushioning, wood and/or steel accents, even the type of thread used. Second, and even more impressive, is the friendliness and work ethic of the staff, specifically Krystyna, Bahareh, Stan, and Sylvester (Slavko). Right from the onset, it was clear that excellent service and workmanship is important to them as they truly care about their customers' satisfaction. They take pride in every piece they produce. What can I say, when the seller takes as much interest and joy in the product as the buyer who receives it, it just doesn't get any better!

From what I have seen at their Mississauga location, it seems to me they are much better at building a new sofa than recovering one although their website indicates they do reupholstery. My sofa was recovered and when I finally got it, it was squeaking at one end, the seams were showing on the back cushions and the material wrinkled after you sat on it. They picked it up and attempted to fix the problems and most of them were fixed, however, it still sinks down at the end which previously had the squeak. I am somewhat satisfied but sorry that I didn't just go with a new one from the start.

Very helpful initially but then a big change for the worse for customer service after they have your commitment. Their customer service is lacking - leave messages and don't get call returned, forget about your project, don't answer e-mails, etc.

Would recommend for new only - not reupolstery.

I fell in love with a Flexform sofa called Soft dream that was way past my budget at $17,000.00 and was attracted to Ideals' website statement saying they could reproduce anything one was wanting. spoke with Krystina who was very helpful, nice and very accommodating in making sure the sofa would not only be looking the same but well manufactured. I could tell she stood behind their word and wanted to please my needs and expectations. Well it was an extremely difficult sofa they replicated the design to a 'T' and much better, it had steel polished Chrome legs that were made custom by them and a base where the seat cushions were to rest that in the original piece was metal wrapped in leather. They reproduced that as well modifying it in solid wood wrapped in leather to ensure it would sustain the weight over time. My sofa as far as I'm concerned is even better than the original as the original seat cushions and back cushions are filled with a polyfoam which we all know deforms after time. I had them fill the top layer of each cushion with a down and feather layer which is so much more durable over time as it can be fluffed not to mention extremely comfortable. The Flexform sofa model is called Soft Dream. Ideal's custom replica with feather and down is just that, a soft dream. Their workmanship is impeccable and the fabrics they gave me to chose from were of highest quality; I chose a medium grey in a heavy Italian Linen & cotton. I am thoroughly satisfied with my whole experience with them and would recommend Ideal to anyone.

Ideal sofa was a horrible company to deal with. Krystyna and her team are unreliable and cancelled appointments on my husband and I before actually coming into an appointment. They do not abide by their "honoured" pricing and I would definitely not recommend them to anyone simply due to their lack of customer service and negative attitude.

Looking for sofa; went to several stores, and not satisfied. A large toronto store could not answer my questions as to build quality, differences in fabric, etc Decided on a custom sofa, found ideal on the net. Krystyna was great- came to house and custom measured. Went to their warehouse where she showed me construction [ hardwood] and explained differences in quality of fabrics/ cushions/ etc. Also helpful with colour selections.The sofa came exactly as they had designed it. Price was fair- but you certainly get a lot more for your money than buying off the showroom floor from a large store. Highly recommend ideal sofa.