As was noted in a previous review Scott and Amanda provide an excellent level of service as I too have found over the last few years. However be sure to request both by name for any service call as the level of service provided by other members of the service staff is poorly lacking.
In particular after paying for a full pool closing last fall I returned home to find the cover installed with clear signs of tension where it was detaching from the clip in strip due to being installed backwards and water lines left open/unplugged at the heater and return manifold. The service crew returned when called to re-install the cover. With full fall conditions leaves had already started to fall, which was of no concern to the crew as they simply pulled the cover, letting the collected debris fall into the pool, and clipped the cover into place. I was summarily told by the crew not to question how they did their job when I pointed out the damage that would be incurred to the liner and water quality by leaving debris in the pool over the winter. A follow-up visit to Jameson resulted in no response from the Service department management and when Paul Jameson happened by a further comment indicating that his crews were the best and were not to be questioned.
Opening the pool this spring has predictably revealed that the water is heavily contaminated with algae and the liner stained. All previous years openings showed clear water with no staining given the closings had been done properly. The Retail staff continue to be very helpful in providing advice re how to clear the problem however I have be left with many hours spent to date cleaning and paying for chemical treatments. The Service staff have continued to point out that the situation is my problem given I did not use Jameson to open the pool this year and their belief that the service crews are all as good as Amanda and Scott. A request to have a service crew come out to help deal with the problem was simply ignored.
If you choose to use Jameson for any service work be sure you are getting Amanda or Scott else you will be left to deal with the potential mess, time and expense you will need to personally clean up the problems.
- Approximate cost of services:
- $300.00