Magic Monkey Inc.

I booked with magic monkey End of July/beginning of Aug for Eaves cleaning with Patrick which is the owner I suspect. Patrick sent out a young kid named Jesse. He climbed the roof on his own and had no harness. I understand that companies are insured, but no one wants to deal with a dead body on their lawn either. In a word Jesse made a mess. Leaves, shingle grit and dirt were on all four sides of my house when he left, including several dirty windows. I called Patrick, which told me he would discuss with Jesse. I also sent him pictures to prove. Patrick sent Jesse back the next day to clean up his mess. I am giving the company a 5 due to how Patrick dealt with the issue. He dealt with it professionally, fast and it got done. I would of given the company that also cleans windows a 8 or 9 if he offered me a discount on the actual Eaves cleaning or for window cleaning since the dirt and mud also made a mess of my windows. I guess next time I will contact on of the higher rated companies.

*EDIT* based on how Patrick replied to my concerns:
First off lets talk about my house and how it was before and after you left it..as this construction that keeps poking it's little head needs to stop. There is only broken concrete on one side of my house left from a base pour...the concrete did not have any leaves in it before you came..it did after you left..as per my picture. The mud and dirt was not there before you came it was after you left. I have had no other construction around my house that would cause dirt/mud and debris at the point that it was found as per my picture. You mention that I am trying to extort services from you..if I was then I would of mention both my windows when we talked..which I didn't and you mentioned that I didn't and also I would of mentioned window cleaning or a discount when we spoke which I didn't and I even have proof from an email that I sent to you that I have no problem paying the full amount as long as you returned to clean up you crappy mess. The mess I mention could be interpreted as superficial as you say..but I posted the photo's for others to decide not you. Furthermore I don't care that Jessie is 26 or if he was 40..i really don't care if you have 10 million in liability no person should walk on anyone's roof without a harness.Period. if I wanted to get home and find a dead body on the driveway I would of called a morgue not a cleaning service. Also since we are one the subject of him being such a professional..lets talk about how he used my neighbors GARBAGE not green bin to place my leaves into. Now I have two issues with this..first if he was profession he would of used my garbage bin not my neighbors which are both located across from each other, second he should of used the green bin not the garbage bin..any "professional" knows where the leaves should be placed. Hence why I sent in a late reply..as you say one month later...it was a few week after you left that my neighbor told me how she had to clean out all my leaves out of her garbage and put them in her green bin. I find this very disrespectful of peoples property..not only my own and how it was left and other's that were not even part of the transaction. How dare you accuse me of trying to extort you...I only made suggestions as to how to better yourself and you company in the future when you screw up...I guess constructive criticism doesn't go far with you or your company. 0 stars for both now buddy... way to handle the situation on homestars all while trying to make yourself look like the hero.

Prompt. Reliable. Professional. They came to provide a quote and ended up cleaning the eaves that afternoon, and, they'd already had a long day.

We identified a number of problems with our eaves troughs that needed to be addressed. Patrick was going to come back another day when it wasn't so busy to provide us with a quote. I thought he'd forgotten until he showed up about a week later--I guess business had been very busy for him that week. He provided the quote and a few days later was able to start the repairs. That ended up being a two day job.

I'm VERY happy with the level of service and he and his partner (I'm really wishing I could remember his name) provided.

PS They truly are magic monkeys. I'm still amazed at their ability to withstand the heights that they work at.

They were the first ones to respond, showing up at our house the next morning. The job was done quickly and completely and the price was very reasonable. I will use them again.

Patrick was very friendly and professional. He arrived promptly to my house and gave me a fair quote for the job. He went above and beyond to clean sections of the roof I didn't ask him to at no extra charge. Nice guy, great service. I'll use Magic Monkey again for sure.

Patrick arranged to come by and provide a quote less than 24 hours after i contacted him via HomeStars. We were looking to have our exterior windows and screens cleaned on our two-storey semi. Patrick and his partner did an excellent job on all the windows including our screen doors, skylight and basement windows. He was a pleasure to deal with and even helped me replace the screens once they were cleaned. I would highly recommend Magic Monkey for your window washing needs.

We inquired with a few people to have our eavestrough cleaned. Magic Monkey was the only company that got back to us immediately and able to do the job the next day. We were not home during the job but can confirm that the eavestrough was cleaned well since we are not experiencing water leaking/dripping during rainfall from roof and damaging our brick walls.

Patrick is great -- responsive, professional and thorough. We found him on Home Stars and have been pleased with his service. Our neighbours also saw him at our place and have used him now more than once as well!

Sent an email about my eavestrough pouring water. Patrick responded quickly and said he would let me know when he could come over. He then called to say he had been in the area so was at the house and checking the eavestrough. He checked and fixed it on the spot - all while I was at work! Great service. Highly recommend.