WAZA HOME COMFORT INC.

I noticed my house getting colder and colder a few days ago. I called Natural Choice Heating & Cooling and James walked me through some troubleshooting over the phone. When that didn't work and my house got even colder, James came over the next day to check things out. He was very patient and explained all the steps he was doing to show me what was and was not supposed to be happening with the furnace. James determined that the heat exchanger was the problem and recommended that I get a new furnace. James took time to explain several different options to me and gave his honest opinion about each one, which was really helpful. James also noticed some other dangerous things in my basement, such as a leaning water tank, and was able to offer a replacement water tank at a monthly rental fee that was actually less that I was currently paying - and much safer. James did a tour of my house and identified areas in the ceiling where there was poor installation causing even more issues, such as why my water pipes were freezing when the weather was cold. James was at my house yesterday at 4:00 pm to diagnose the furnace problem, and he had his team here at 10:30 am this morning with a new furnace and water tank! The Natural Choice crew was great - they explained what they were doing, they were careful and they cleaned up everything went they left. The team took time to show me how to use the new thermostat and helped me do the intial setup and prgramming. I am thrilled with the trustworthy and efficient service that James and his team provided. I would recommend Natural Choice Heating & Cooling to anyone and everyone for all their HVAC needs.