Northland Paving Ltd

Northland Paving was a pleasure to deal with from start to finish. Georgio (sales representative) was extremely knowledgeable, professional, and responsive. The crews (both the excavators and the pavers) were friendly, happy and trustworthy. The administrative staff was customer-oriented and responsive. There was nothing but positive energy when dealing with Northland Paving.

This was the worst experience we've ever had with any company we've worked with. They are dishonest, corrupt, and greedy. Don't be sold by Georgio's charm; selling is what he's good at. He lays it on thick like timeshare pitch and I unfortunately drank the Kool-Aid. I was willing to pay their premium pricing for quality work. Big mistake! Work with an ethical company, that will put customers first. I am shocked that their friendly voices and faces can turn so quickly and cruelly on a customer. Our story.... We contacted Northland to get hardscaping done to the front and back of our home. We met with Georgio who provided a design as part of the free estimate FREE ESTIMATE we received in late summer 2022. We spoke a few times afterwards regarding the design and materials but I could not decide which pavers I wanted for the job as I did not like the options available at the time. By mid-fall Georgio suggested that we postpone the job to the following spring season to ensure we have the appropriate weather for the installation and because there would be new options available for pavers the following season. We were asked to give over $5000 as a deposit to hold our spot for the spring. We did not want to do this but received a lot of pressure from them. We went through all of our paperwork which did not indicate anywhere their cancellation fee or whether they would hold back the deposit/charge an admin fee. So to be sure we called and spoke to the office and they confirmed it was refundable if we didn't proceed. Feeling better about that we provided the deposit. That winter a personal opportunity came up where we had to relocate. We spoke with Giorgio to let him know that we were cancelling because we were selling our house. We asked again about the refund and he confirmed YES and wished us well. After chasing the Northland office for over EIGHT WEEKS by phone and email we finally got an email response from their office manager Gillian. She informed us that they decided to hold back over $1100 as an administrative fee as a good-faith gesture! We obviously disputed this but Northland threatened to charge us $14000 if we don't want to accept paying the admin fee because their lawyers told them they have the right to do so. We went to the CPA who opened a case and the CPA tried to mediate however Northland would not mediate or cooperate. The CPA said there was nothing else they could do because Northland is not cooperating and since their contracts (intentionally) do not disclose their cancellation policy in writing it's basically up to Northland what they do with your deposit. Note, Northland also tried to say that they ordered my materials for the job so they were recouping their costs there. That was completely dishonest because I never selected the materials I wanted except for the armour stones but they did not have to order that because Georgio told me that they stocked $2M in armour stones on their lot. I also offered to pay the actual costs they incurred for permits and locates but they just wanted to keep more money than necessary. So I learned an $1100 life lesson; never give a deposit unless it states in writing that it's refundable.

This company lived up to all my expectations. Interlocking stone work at the front of house plus reset of stonework on back patio that was poorly done by another company and would not have been flush with new asphalt driveway. A big shout out to the crews that demonstrated their expertise and loyalty to the company. Some of the names ( Giorgio, Sean, Dean, Paul, Kam, Gabriel, Jimmy and others whose names I didnt get) the crew who laid the interlocking were amazing.
I also want to thank Sheila the office manager who fielded all the numerous issues that were beyond her control.
Thank you Northland.

To begin my storyNorthland Paving was already on our street, and contracted to do three asphalt driveways with interlock borders and walkways; Sean, one of their sales/estimator salespersons was attending the sites.
I was sitting in a deck chair observing the crews working at removing old asphalt and preparing for the work that was about to be done.
Sean happened to be walking by my driveway and I asked him if he was looking for workhe was happy to oblige me and I told him a little about the driveway and that I wanted concrete for my new driveway because of problems with the asphalt sinking where my vehicles have been parked. I grew-up with concrete driveways ways and had done a lot of concrete work for myself, when I was a lot younger. He quickly gave me an estimate and assured me that getting a permit for an existing driveway replacement was as good as doneI submitted the concept and estimate to my wife, who had been wishing for a new driveway for yearsdo it, she and I are both very happy with the resultGREAT WORK ADAM, our concrete specialist, who exceeded my expectations6 stars out of 5THANK YOU!!!

Guys came in one week and removed the asphalt, came back the next week and replaced it. Work was done when they said it would be and I'm very happy with the results. A big shout out to Paul and the professionalism of the whole team.

Paul and his team did a great job at a great price. I was worried as I see so many driveways ripped out and left as gravel for months around town from other companies. Paul assured me my old asphalt would be torn up in and hour and the new one down the next day. 100% true to his word I had a new driveway next morning. Would recommend for speed, value, quality and friendly service from the crew.

Amazing service Northland provided. We could not have asked for better service. We got an on-site quote and had a brand new driveway completed within hours

Professional service. Employees were very friendly, Couldn't be any happier

Absolutely love my new driveway! After 15 years of my "builder grade" asphalt it was time for a proper one. Paul and his crew showed up on time as promised, took their time and care and installed a beautiful driveway. I have interlocking along one edge and a side walk that runs through it. They very carefully edged along these areas with no damage made at all. I would highly recommend Northland for all paving needs!

Look for another contractor. They likely don't do the work they are supposed to and don't honor their warranty. Here are all the issues I have with the work they did:
Interlock:
1) they were supposed to raise the grade by 5-6 inches to avoid the need for a half step that was there before. They didn't raise the grade even 1 inch and instead went ahead and installed an extra step and didn't even say anything to me about it. I saw it after they had left
2) in the quote I had specifically asked that they put down 1 foot of base gravel in line with unilock technical guide and they even charged me extra for it. When I dug a couple of post holes after they finished putting in the base, I noticed there was only about 6 inches if not less.
3) before putting down the base material, the same unilock tech guide says that a permeable weed barrier fabric should be put in which helps prevent spread of the base material. They did not do this
4) when they finished, they left quickly and didn't finish putting in the polymeric sand on all the sides and had no intention of coming back to do it until I called them.
5) I have 2 semicircular window wells where the interlock was being installed. When the owner, Giorgio, came to quote me, he forgot to note the window wells so after a follow up call, he drew them as rectangular. When the guys showed up on site, they were confused by this even though I explained to them multiple times that they were never supposed to be rectangular. After a lot of back and forth I agreed to do a modified rectangular design which they then completely ignored and did the same thing they mentioned at the start. It looks ugly.

Asphalt:
This was the one thing I was happy with because initially it looked great. I even kept the car off the new driveway for a month (way longer than they suggested was needed) to ensure it cured sufficiently to avoid any tire marks. After parking on it for about 1 month, there was already a small crack in the middle of the driveway. They guy they sent out to take a look decided within 2 seconds that it was caused by tree roots and therefore not covered by the warranty. A quick Google search shows that tree roots are not the cause of driveway cracking if the tree is more than 5 feet away. The closest tree with any significant roots is 20 feet away. It also didn't seem to matter to him that the neighbors driveway (done by them at the same time) also had a crack about 30 feet away from the one on mine. There were other things that made no sense for it to be caused by roots but he would not budge and his solution to fixing it was to put some polymeric sand in it. I am no expert but I have never seen any cracks on city roads or other people's driveways with polymeric sand in it...but it sure is a cheap way to get out of doing a proper fix.

In terms of customer service, the office staff and the excavation/asphalt crew were very courteous but the interlock crew barely spoke any English and was very difficult to interact with.

Based on my experience, they'll do a job for a competitive cost but they won't do it right.