The salesman was rude and unattentive. The office staff was also rude when I called to find out when work would begin. They swore to me it would be done before winter. The tradesman was beyond rude and then said it was too cold to do the work. Got my deposit back . What a way to run a business
- Approximate cost of services:
- $3,000.00
- Company Response
We apologise "Louise" that we did not meet your expectations. I reviewed your review with all of the staff members that you came into contact with and of the thousands of contracts we have had, they instantly knew who you were even though you are not really "Louise". The challenges they had with our dealings with you were noted in your customer file.
We quoted your project in August and you signed a contract late in the season, October actually. When it was time for your contract to commence (as we had other contracts previously signed to complete first in all fairness to them), the weather had become unseasonably cold.
Our technician felt it was too cold to provide you with the quality installation we could stand behind so he offered you a temporary fix with a promise to complete it in the spring when the weather is more favorable.
Some contractors would have done the job, cashed the cheque and you would have been pleased in the short term. We prefer to be able to stand by our work and earn your repeat business and referrals.
Rather than give you a poor installation we opted to refund your deposit and we stand by our decision to do so. I'm sorry you found our staff to be rude, it is not like them to be less than professional and I am very surprised by your comment although given the notes in your customer file I understand.