Penfolds Roofing & Solar

We recently had Penfold's remove our old cedar shake roof and install a new CedarTwin shingle roof. They also arranged the replacement of all our gutters. We were quite satisfied dealing with Penfold's. Our main contact person was Jonathan and he was great to deal with. He explained everything that would be done and he answered all questions fully and patiently. We liked that he was involved right from the first sales call to the job completion. While the work was being done he stopped by at least once a day to make sure we were satisfied with how things were going.
The actual roofing crew were very hard working and respectful of our property. We are happy with the final job done. The new roof and gutters look great!
We went with Penfold's for the peace of mind that we would be using a long established company who would do things right and be around in the future to stand by their guarantee, and I think we made the right choice.

We wanted to write and thank Penfolds for our fantastic new roof. In fact our thanks are twofold:

Firstly for the excellent customer service from you and your team, everything was explained well and we felt looked after over the whole process. There was no pressure and info was provided in a timely way when requested.

Secondly our thanks go to the installation team of 4 guys on site for 12 hours to get our old roof off and our new roof installed. It looks great and we were very pleased with the clean-up and the polite, professional way the guys worked.

We will have no hesitation in recommending Penfolds to friends & neighbour's.

Penfold's does things the old fashioned way, they make an appointment they show up on time, they listen to the customer and they work with the customer to minimize disruption while providing a superlative cost effective service. From the first sales call with Michael for the estimate through to the final handshake with Sean the on site foreman completing the job everything was focused on quality and customer service. We had a number of other quotes from small companies to another very large one in the Delta area some higher some lower but I feel with the outcome we achieved and the minimal disruption to get there Penfold's was clearly the BEST.
Michael's attention to detail, knowledge of the market and it's products made selecting the correct solution for our home very simple.
From the first handshake with Sean the foreman arriving to start the job right through to completion the work ethic from him and his team is something that others should strive to deliver.
Given our experience, I WOULD NOT use ANYONE else for a roof project other than Penfold's.

We were extremely pleased with Penfolds. We had several estimates, some from companies without the well known reputation of Penfolds, and were most impressed with the Penfolds quality and price. The team was large and they worked very hard every day, completing the work in a timely manner. They were also quiet, no shouting or music, and respectful of our yard and gardens. Michael was our main contact/estimator. He was very thorough with the project description and responsive during the work. The entire team, from the booking staff to the delivery truck to the installation team were great. We are really pleased with the final outcome and would definitely recommend them to our friends and neighbours.

Selected Penfolds primarily on reputation. Completely satisfied with the quality, workmanship, and professionalism of all the staff I came in contact with. Michael S. explained the project clearly, and made my final decision to go with Penfolds easy. Project came in within budget and on time, except for delays from weather conditions. Even though I may have paid a little more that I could have, I am sure I have avoided the horror stories I have heard from friends about shoddy workmanship and lack of resolution of issues they encountered.

I’d like to follow up once again to say thank you so much to your crew.

Each and every day they cleaned up after themselves, to the point that we had no idea a big project was in the works.

The crew worked late every day (even on the rainy Monday) to make sure that they finished on time and the fact that they finished installing and cleaning up by Thursday afternoon was incredible.

I had so many emails from members of our complex who commended Penfolds and its’ friendly crew for a job well done. Nobody could believe just how quick and painless the process was – well for us at least !

So thank you again, we appreciated the seamless and simple way in which Penfolds came in and completed this job so quickly and professionally.

We’re certainly very glad that we did choose Penfolds to do this job for us.

I would strongly recommend Penfolds. Jose, the project manager, and the Stuart, a highly qualified metalsmith and his crew worked very hard to achieve an impressive result on our new steel roof. Stuart, in particular, was very aware of the importance of the aesthetic importance of this roof, as it is very visible from the curb. The team also made the effort to coordinate with my plumber who was putting in new high efficiency venting through the roof. As the roof was installed in the fall, the crew faced some challenging weather including rain, ice and snow. They saw the project through, but always mindful of safety and tarping exposed roof. The office and management where also available for any questions. Thank again Penfolds!

Had nothing but problems with the roofing job the previous Co. did, was constantly leaking & they could not fix it. Had Penfolds come out to quote me & had them do the job.From what I can see they did an exceptional job, did so much more than the previous Co. I cannot see this roof leaking at all.

10/10 We were very pleased with the fast response time for the assessment and quote. The workers were efficient and there was no mess left on our property. The roof looks great and most importantly we have peace of mind.

I would just like to say how completely satisfied we have been with Penfold’s and our new roof. The service has been excellent right from the very first phone call to talk to someone, to someone coming to do the estimate and to finally getting the work done. Last fall, we discovered we had a leak in our roof with water coming in above one of the en suite bathroom windows. Someone (from another company) did some “repair” which lasted until the next rain and then we were getting water in again. By that time, we had decided to contract with Penfold’s and they had someone out who repaired the leak until we got the roof fully replaced at the end of March. The repair was totally successful and we knew we were in good hands. When the crew came to do the roof in March, they were very polite, quiet, very hard-working and cleaned up fully at the end of each day. I thought they would be there for most of a week but actually took only 3 (long) days to get the job done. I was very impressed with them and by the fact that a supervisor was around each day to check on them, to see if they needed more supplies, etc.

My other comment relates more to Sean and his part in this process. I felt as though I was treated very respectfully by Sean through the whole process. He answered any questions I had, responded quickly to emails, etc. and explained the whole process very well including things that needed to be updated to due code changes such as vents.

I am more than happy to recommend Penfold’s to anyone who needs a new roof and who wants to be treated well throughout the whole process. It was a very positive experience for me.

Many thanks!

Carole