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This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Pratt Homes has built in the Barrie area for more than 100 years. We have built thousands of homes and we have numerous projects on the go. I think it is terrible that you had such a bad experience with your first home. Buying a home is one of the biggest investments anyone will do. You should feel that your builder will take care of you. I am not sure how old your home is but our new homes are built above and beyond building code requirements. The standard of the building code today is miles above what it was only a few years ago.
Any home we build, come with a seven year warranty from Tarion, a government monitored third party. We also have a dedicated service department that take care of our customers.
A home require care and maintenance just like your car does. Your car require regular maintenance and so does your home whether it is new or a few years old.
I feel bad that you had such a bad experience. I can however assure you that any new Pratt Home sold meet and exceed building code standards and we stand behind our workmanship and warranty.
Kind Regards,
Heljar Hansen
President
Pratt Homes Barrie
Grant, I am glad to hear that you had a good experience with us. I hope your home met your expectations and that our Service Staff took care of you and your family.
Regards,
Heljar Hansen
Pratt Homes
Kelly,
I am sorry to hear that you had bad experience with us. As you know, your new home warranty would have taken care of any problems you might have had. Poor workmanship is covered and you had the opportunity to approach Tarion New Home Warranty with any complaints. If you look at the Tarion Website - www.tarion.com - you can search for us and find that even though we have built hundreds of homes the last couple of years, we have no chargeable offences listed. There are not a lot of high volume builders that can claim this.
I am not familiar with your issues since I only know your first name. However, I am truly sorry that you had a bad experience with us. If you have any questions or concerns, you can contact me at 705-792-3883.
Regards,
Heljar Hansen
President
Pratt Homes Barrie