Very dissatisfied with the service and follow up. I moved into a home with a Pool, so I called them up. They are close by and I've seen their store quite a bit driving through Streetsville, so thought they would be the perfect choice.
I should have started here and researched companies. (I did that for everything else, but for some reason, decided to try them out)
Horrible service, the 2 Scottish women, Pat and Dee are not the nicest or most polite women. Their Pool Guy Brody came out twice and then never heard back from him.
To give you an idea of my experience, I booked them to come out on April 21st to open my pool. They come, spend 1.5 and tell me there is a lot of ground water behind the liner, they'll come back to do a Line Pressure check and let me know what's what. A couple days go by, I call to follow up. He'll be out in the next day or so. He comes out, cuts to of the hoses to do the pressure check and drains my pool empty.
3 weeks have gone by and after calling the store a few times, I am told to call Brody directly (which I thought was odd, but ok) I leave Brody messages, he calls and says sorry that this is taking so long, but he doesn't have the right tools for the job. But he will be out in the next few days to fix the issues.
He still doesn't show up. Now one of my neighbours sees the pool empty and tells me this isn't good, as the liner could shrink and dry out. and when we do fill it up, it could stretch and tear the liner...
Oh boy, so now I'm thinking WTF!? So I call them back again. Get no call back.
So I've moved on to another company.
Horrible horrible service.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Better follow up - call and let the customer know what's going on. it shouldn't be the customers job to hunt you down. Better, nicer service in store. Just grumpy women.
- Any advice to offer fellow homeowners facing a similar project?
- Try someone else