Quality Home Comfort

Formerly Quality Built-In Home Systems Inc.
Heating & Air Conditioning
Toronto ON M1B 3L6
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96%

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Reviews for Quality Home Comfort

Average customer rating:
9.7 10 (278 reviews)

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Melanie
Melanie
1 review Mississauga, ON
10/10

Heat Pump Installation

I recently had a heat pump installed, and I couldnt be more impressed with their service. From the initial consultation to the final installation, the team was professional, knowledgeable, and efficient. They explained my options clearly which helped me make my decision quickly. The installation was smooth, on schedule, and the technician was professional and kind. I highly recommend them for your hvac needs. Thanks Kevin and team!

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for the review Melanie. We have been installing heat pump systems for over 25 years.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Residential Duct Cleaning

Requested a full duct cleaning and received all the below services. Of particular note was the dryer vent cleaning. Their method pulled out so much more dust and lint then any previous services. Would definitely use again.

Included:
- all ducts and vents (unlimited)
- supply and return main lines
- furnace
- AC coil
- dryer vent
- bathroom fans
- sanitization

Approximate cost of services:
$325.00
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Company Response

Thank you for the review. It was our pleasure to help with the duct and dryer vent cleaning.

Private User
Private User
Private User reviews Mississauga, ON
2/10

Duct cleaning and dryer vent blow

Job included duct cleaning and disinfection, dry vent cleaning. Process included blowing the lint in the dryer vent back into the house. Big mess. Lint everywhere- walls ceiling every item in the room required washing/laundering. I provided feedback. Business offered to have someone return but as they left at 7pm I didnt want them back and needed the mess cleaned immediately as the dirt was tracing through the house. The consolation was a $25 discount - which I didnt feel respected that it took over 2 hours to clean up. Ive now hired a cleaning company to deep clean the house. If you use this company, best to ask lots of questions about how they clean dryer vents and what kind of mess it will make. I get the vent cleaned annually have never had this experience. Will try a different company next year.

Approximate cost of services:
$350.00
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Company Response

Hi Virginia. I'm sorry you didn't have a good experience. I don't want to be rude but as I provided you pictures... the dust that was blown around was actually from behind your dryer. We used the reverse whip as this is the best way to clean a dryer vent that vent to the roof. We use a vaccum to clean as it comes out of the vent.

I offered you a discount and to personally come clean your closet for you multiple times. I tried my best to make you happy.

Also I appreciate you calling and screaming and swearing profanities at us because you didn't like our response to your review.

I wish you the best.

Private User
Private User
Private User reviews Etobicoke, ON
4/10

Expensive and Mediocre Service

I hired this company for duct cleaning, but unfortunately, the experience was underwhelming. They weren't very thorough in their work, leaving some areas untouched. On top of that, they weren't particularly courteous when it came to my pets, which added unnecessary stress to the situation. Lastly, Kevin's constant communication started the minute they leftbefore I'd even received an invoice. It felt unprofessional and made an already mediocre service even more frustrating.

Approximate cost of services:
$500.00
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Company Response

Hi Matthew. We actually did an excellent job and provided pictures of our work. The constant communication was us asking if you are happy with everything. After that I messaged you once a day reminding you about your bill... which you ignored. You went as far as blocking my number.

You ignored our communication attempts when we were asking to receive payment and tried to lie to us in order to get a discount. I asked you multiple times if you were happy with the job before I had my crew leave and you said you were happy.

Janice Smith from Richmond Hill
Janice Smith from Richmond Hill
3 reviews Richmond Hill, ON
10/10

Dryer vent cleaning

Kevin replied to my request for someone to clean my dryer vent and the next day a team showed up and they completed the job in around twenty minutes.

Approximate cost of services:
$175.00
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Company Response

Thank you for the review

Brannigan
Brannigan
3 reviews Mississauga, ON
10/10

Duct cleaning

Exceptional service by Quality Home Comfort.
Prompt response and clear explanations to my initial inquiries.
Offered a good selection of appointment times.
Ilyas and team arrived on time and completed the job proficiently.
A very professional company. I would definitely use them again.

Approximate cost of services:
$325.00
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Company Response

It was a pleasure to help you with your HVAC system

Elwood Blues in Keswick
Elwood Blues in Keswick
4 reviews Pickering, ON
10/10

Outstanding service

Most thorough and comprehensive duct cleaning we've ever had, and far and away the most confidence-inspiring. An excellent deal. Crew went way above and beyond any other duct cleaning we've had done in the past. This is the 1st time we're absolutely sure that we got value for our money. Prompt, courteous, professional. Took extra care with their equipment, padded any spot where their hoses/etc came in contact with our house (baseboards, door frames, etc).

Approximate cost of services:
$325.00
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Company Response

Thank you so much for the kind review. It was our pleasure to help with duct cleaning.

Dawna
Dawna
6 reviews Scarborough, ON
10/10

Duct Cleaning Service

Exceptional service by Quality Home Comfort.
Prompt response and clear explanations to my initial inquiries.
Offered a good selection of appointment times.
Ilyas and team arrived on time and completed the job proficiently.
A very professional company. I would definitely use them again.

Approximate cost of services:
$325.00
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Company Response

Thank you for the kind review

John
John
2 reviews Newmarket, ON
10/10

Duct cleaning

Ilyas and team did a thorough job cleaning the ducts, vents and furnace. He made sure I knew when they would arrive and kept me informed during the cleaning process.

Approximate cost of services:
$375.00
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Company Response

Thank you for the review, John. It's our pleasure to provide duct cleaning services for you.

Private User
Private User
Private User reviews Scarborough, ON
10/10

Heat Pump Installation

Our AC broke down and we were looking to get it replaced with a heat pump instead, and figured we should upgrade our furnace at the same time. We called a few places who gave us quotes, but Kevin was the only one who told us there was 0 reason to replace the furnace at this time and that it had a good number of years left. Kevin's honesty is what differentiated him from everyone else.

On top of that, Kevin is very prompt and professional. His team did a fantastic job in installing the heat pump and moving forward will be our go-to contact for all things related to HVAC and happy to vouch for QHC.

Thanks again Kevin, looking forward to doing continued business with you!

Approximate cost of services:
$7,500.00
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Company Response

Thank you for the kind words. We have been servicing furnaces and heat pumps for over 35 years.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Quality Home Comfort

Full service residential and commercial heating and cooling. Fully licensed and certified. Family owned and operated for over 30 years. Masters of installation and design. Commitment to excellence in customer service.

Specialists in radiant heating and electric/oil to gas conversions.

CATEGORIES
Heating & Air Conditioning, Solar Water Heating, and Duct Cleaning
PRODUCTS
Furnace Air conditioner Boiler Tankless water heater Duct Cleaning And much more
SERVICES
We service all makes and models. Furnaces, boilers, air conditioners (central and ductless/mini-split), water heaters (tanks and tankless), radiant and in floor heating, gas connection for bbq, stove, etc, duct work, HVAC design, electric/oil to gas conversion, duct cleaning
BRANDS
Goodman,Carrier,Lennox, Daikin,Mitsubishi,Fujitsu, LG
SPECIALITIES
HVAC,Water Heaters,Ventalation, Duct Work,HVAC Design, In Floor Heaters, Gas Connections,Radiant Heating,Pool Heaters,Tankless Water Heaters, Furnace, Boilers, Combi Boilers,Smart Thermostats,Air Quality, Duct Cleaning
WEBSITE
http://www.qualityhomecomfort.ca/
YEAR ESTABLISHED
1988
PAYMENT METHOD
Cash, Cheque & Etransfer
LICENSES
HVAC Design,Heating Fuel Contractor, TSSA, HRAI, Licensed Gas Tech, Ont College of Trades Ref Tech
MEMBERSHIPS
HRAI, TSSA, GreenON
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, minimum 1 year.
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